Update. Called EDF today and spoke with them. Something is wrong with my property. The meter does not exist or is not registered to my property. As I was told in 2010. The details they had for me was for a property that does not exist. But for an address half a mile away. They checked the national database and could only say that something is wrong. Next step is that they will escalate it via their complaints department and have to send someone out to investigate and check everything. They mentioned that they naturally can not bill me for the years going back. I would assume a years backbilling would apply.

Regarding the back-billing requirements the argument would be that I have "willfully avoided payment" and therefore the back-billing would not apply. Even though I have had no way to to pay or received any correspondence. I did contact them when I moved in repeatedly and I have replied to all correspondence or visits from them, part from an automated phone call. I understand your point and there is no argument that electricity and gas has been used and in hindsight I should have pestered them even more. My argument would be that I did what was required in 2010 and that the responsibility investigate and sort it out would be on EDF since I did flag it to them and provided them with all details I had. Therefore the responsibility was with them. I will get in contact with them and see what it leads to. If they apply the back-billing or not there is energy usage to be paid for.

Thanks for the advice. There should be some record of me contacting them since I got the automated phone call. I will use the numbers provided and see where it gets me.

Hi, Yes that is correct. No contact whatsoever since 2010. The last contact was that they would investigate and get back to me.

Thanks for the reply. unclebulgaria67 I do not have any proof since it was 7 years ago and and that time I genuinely believed that they would be in touch as soon as they had investigated. It Is just strange that they have not even left a letter saying they were around to get a meter reading. Then I would at least have a reference to contact them by.

Hi, Some advice needed. In the Autumn 2010 me and my partner moved in to a new flat. Sorted out council tax, water etc straight away but ran in to problems when trying to get our gas and electricity sorted. Having found out EDF was the supplier for the previous tenant I made several 5-10 calls to EDF during the first months of moving in. For some reason they had no supply registered to our address and could not set anything up. Even when supplying them with the electricity meter number they stated that that meter had been turned off for two years. No luck with providing them with my gas meter number either. I used the details from the previous tenant to try and set up so we could receive bills. But no luck, every time having to wait in queues and explain the situation at length to a new person. After a few months a paper from EDF was left in the letterbox saying that the meter was to be cut of, changed to a prepay meter, court order etc. It did not have the correct address and postcode. I used the reference number left on that letter and called edf again, believe I got redirected to different departments and finally got to talk to someone who understood the issue. He said they would investigate. He called back a few days later, perhaps a week and stated that he had an idea of what the issue was and that they would investigate. They would get back to me when it was sorted and to update me. I asked what the time frame would be, and he stated that likely after Christmas/new year. This was in 2010. From that point they have not been in contact. Have not received any bills or any contact or letter. come September 2017 I receive an automated phone call from a robot voice asking if the account holder for my address, stating my name, (although I have since changed my last name through marriage). It said to either confirm or deny by pressing a number. I denied I was that person. I did at the time not believe an automated phone call to be legitimate. Two weeks go by and I pop in to my ground floor neighbour which is a cafe as I am coming home and they said some electricity people had been around asking for a meter to one of the flats. The cafe has no access to the common entrance to the 2 flats. They did not leave any letter leaflet stating or anything. what would you recommend I do? To me I did my due diligence in 2010 and it was up to them to get back to me. I have never received a bill or had an opportunity to pay. Should I contact them or wait until they attempt to contact me properly by post, meter visit etc. The automated robot phone call is not a proper attempt to contact me. It could just be a robot call as far as I am concerned. The visit my neighbour told me about was just a coincidence that she relayed that information to me as I met her just as I came home and they were closing. What would you do in this situation? Am I correct in assuming they could only back-bill 12 months. Many thanks