Hi, Bazooka Boo. I will get her to contact the bank to apply for the £25 visa debit chargeback and to cancel her DD. If she chooses to not contact Xercise4less would this be the end of the matter? Thanks again for your help.

Hi All. My wife had a membership with Xercise4less for over 12 months and decided to cancel the membership. She cancelled the Direct Debit, thinking that was all she needed to do. She then received an email from Harlands advising that she had not responded to a letter that was sent out, the copy of the letter in the email had the wrong house number bot correct street name. She was locked out of herXercise4less account so she couldn't give 30 days notice via the website. She has since called Harlands and paid £34.99 (£9.99 membership and £25 Admin Fee) They have advised that they will reactivate the Direct Debit and that my wife can now give 30 days notice via the website. She has now cancelled the membership via the website. I have just found the forum after she made a payment to Harlands. My question is, why should she have to pay for another months membership after she cancelled the DD and made the payment when she couldn't access the account to cancel the account when access was restricted. Is it safe to cancel the new Direct Debit and ignore all correspondence from Harlands Thanks in advance for any help or comments. Tom