Fair point Craig - but I'm not on Twitter so not picked this up. But, assume most furniture retailers have their fair share of issues. This is the first time i have purchased from them, so can only offer my own view..

I would just add a counter opinion to this having recently purchased a sofa. It has been delivered on time and the delivery chaps were very good. The whole experience was in fact positive. I did also get the text that this thread mentions at the start, but it seemed pretty clear to me you needed to click on the link in the text to book the delivery slot - and when you do click through you are presented with a clear calendar I'm a member of the Consumer Association (Which?) so do tend to be a but picky over customer service, but have to say i'm pretty impressed so far...