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Dayor

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  1. Thanks unclebulgaria67. I did not take time off work due to anxiety. I had to leave work early for 2 consecutive days to deal with issues from H Samuel. The first was the day I went to pick up the rings and it was not available for pick up. I was told to by their customer service person that they were going to give me a call that afternoon to tell me the status of my order. Due to the distance I had to travel, I could not return to work afterwards and so waited around their outlet for the call. But the call never came. The second was the next day (day before my wedding) when they called at about 11 am to tell me the ring would not be arriving. I had to leave work and go about town in search for a ring to use for my wedding the next day. The hours I was away from my normal working hours, and which were not paid, were the ones I considered as my loss of earning. When I spoke with someone from H Samuel last week, they were arguing that they should not be responsible for the hours I lost on the day that I went to collect the ring as I had already made plans to leave work early for the collection that day. I told them that the hours were a loss as my time was wasted due to them not honouring the delivery date on their contract (receipt). I have direct evidence of the loss of income which I forwarded to H Samuel along with the letter I wrote them. The evidences includes my contract of employment - which states my daily working hours and my hourly rate; a print out of the company's biometric (finger printing) signing in and out record for the week and my wages remittance advice (shows weekly rather than daily income, but from it you can deduce the shortfalls for those 2 days in relation to the total hours on the finger printing record).
  2. Hi Guys, Just want to give everyone a quick update. I wrote a letter to H Samuel as advised and stated all the facts, attached documents to support my loss of earnings and requested a response from them telling them that I would like to get a reasonable resolution but would not hesitate to approach a small claim court if need be. I got a call last week from their customer support agent offering £250 as compensation. Considering that actual amount I lost in earning over the 2 days was £312 and that my deposit of £140 had not been refunded (not minding the panic and anguish caused myself and my wife), I refused the offer and requested they respond to me in writing. I received a letter from them yesterday, still with the same offer and I am now looking into how I can determine the value of the case and then approach a small claims court. I will continue to update the thread as things develops. Thanks guys.
  3. Thanks ericsbrother. I had previously tried making enquiries about getting a lawyer but the cost implication seems to be very high. I will write them a letter in the next couple of days to start with and if I do not get a reasonable response, I will follow on with a claim at the small claims court. Thanks.
  4. Thanks unclebulgaria67. This is very helpful as I was actually thinking of writing them a letter just before I made the post. Thank you.
  5. was due to marry my long term partner on 15th of July 2017. went to a H Samuel shop to purchase a commitment ring for the wedding on 18th of June 2017. wanted to pick something that is not very expensive, pay for it and take it away the same day if possible. then the lady that attended to us told us we could get some personalised set with our initials and the date of the wedding engraved in it. agreed on a set that costs £1,399.00. I specifically asked the customer service lady about the date of delivery as I wanted to be sure the ring will arrive before the wedding. She checked on the system and told me not to worry, that it would arrive and that they are aware of the date since it would even be engraved in the ring. I was required to make a 10% down payment so I paid £140.00 with my debit card. The expected delivery date on the receipt was 11th of July 2017 (4 days before our wedding). I work with agencies and work normally from 8 am to 6 pm (paid hourly) Monday to Friday and by my finish time and travelled to the H Samuel outlet where I made the purchase, they would have closed for the day (they finish at 6 pm). on Thursday 13th of July, I left work early to pick up the rings. On getting to the shop, I was asked by the attendant (a different person from the one I made the order with) if I had received any text for the collection. replied that I hadn't. She checked their system, spoke another customer service person in the shop and then came back to tell me that the rings are yet to arrive and that they were going to give me a call to update me. Since I had already left work for the day and it would not be feasible to go back to work and return to pick the ring on the same day before the shop shuts, I decided to hang around hoping they would call me soon enough. But then I received no call that Thursday. On Friday 14th of July (the day before my wedding), just before midday, I got a call from H Samuel telling me that my ring would not arrive until the next Friday (21st of July). I requested for my refund so that I could try and use the money to purchase something else elsewhere was told that my refund cannot be processed until they receive the ring at the outlet the next Friday. I called my then partner to inform her and she took it so badly, she was in tears. I had to finish work early again, so that we can go about to look for a ring, any ring, to use the next day. Eventually we found a ring for my partner at a Warren James outlet could not get any one anywhere that fits me (my ring size is Z-5). We search everywhere till night but could not get anything. My partner was shattered. I continued the search on the morning of my wedding day. Eventually a friend that was searching in his own local area was able to get a fashion ring that would just about sit on the knuckle of my ring finger. We had to get married like that, after which I had to give the ring back leaving me with no wedding ring. I called H Samuel's customer services and complaint department and spoke with a lady called Joslyn on 18th of July 2017 to make a complaint. She promised to get back to me, which she did on 20th of July. She offered my a refund along with a £50 voucher which I flatly refused. She called back less than 30 mins after and offered £100 in cheque for the grief they caused me. I told her my lost wages alone for the 2 days I had to finish early amounts to £260. That I cannot accept the offer. I called the citizens advise bureau and was advised I can make a claim against them but it would be expensive for me getting a lawyer. Up till now my refund is yet to be processed. Can anyone advise on what to do or how to go about it please.
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