pzulba
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SOFOLOGY complaint
pzulba replied to pzulba's topic in Retailers - High Street and On-line Stores Forums
Well the Sofology tech arrived as promised, inspected suite and said he would do an onsite repair - this consisted of 'restraining', token about 90 minutes to do all affected bits - stain was high vapour and needed room to be well ventilated. Tech was unable to offer suitable explanation for the wear experienced, however on completion the marks are 'gone' - will now have to wait and see!!! -
SOFOLOGY complaint
pzulba replied to pzulba's topic in Retailers - High Street and On-line Stores Forums
Well SF called, Apologies for response so far!!!! :lol:and a Tech booked for 1 Sept (earliest slot avail to allow for a complete on site repair!!!) So will wait and see!!! -
Jan 2016 purchased 3 piece leather suite from Sofology - delivered May 2016, paid deposit c£200 with c/card, balance c£1950 with d/card this inc 'Furniture Protection' Castellan c£195 APRIL 2017 whilst applying Leather treatment noticed what appeared to be scuffing of Settee in two places and armchair, contacted Sofology store and requested 'remedy' - Store advised to claim on 'furniture protection' - said that as it was poor quality materials I doubted they would cover!!! However did as they advised but wrote (recorded delivery) to store reserving my rights under Sale of Goods Act - no response from store 'Furniture Protection' rejected claim and on 22 June wrote to store (Recorded Delivery) requesting action to remedy situation within 14 days At same time contacted c/card company re possible Sect 75 claim - they advised wait for Sofology response Today 14 August rang Sofology Store and was advised that I should have contacted Head Office - asked WHY they hadn't acknowledged/responded to my letters - recieved a 'virtual shoulder shrug'!!! Store now say they will open a complaint and forward it to Head Office and I should recieve a response within 48 hours So thats the current state of play - needless to say I'm not a Happy Bunny and am about tp feed "NEAL' to my Dogs!!!
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