Thank you slick132. I shall send them the letter you suggest. I can't believe how helpful these companies have been. I feel like taking them to court. I feel that in today's hi tech world companies should not need 30 days notice a few days should be enough , if they can open a membership and take payments instently they should have no problem cancelling with a few days notice. Thank you . I shall keep you informed of what happens next .

I have been ignoring them since they have been sending their letters to the wrong address even after I wrote to them and told them.

[Q Hi , thank you for your reply . I think I last paid on the 28th of November. I filled an online cancellation on around 3/4 of December . They are saying I owe them another months membership. They took two payments on January and the November payments makes it 12 payments in total. I have been trying to explain this to xercise4less but no one seems to be investigating and contacting me back as they promise they would. In my last conversation with CRS I asked for a copy of my contract and my cancellation request and still waiting . Regards Khiz13

Hi, Just looking for some advice before I decide to contact/ pay CRS. I took out a 12 month membership with Xercise4Less, last year in jan 2016 but didn't really use it so decided to cancel. I wanted to cancel half way through the membership but I was told by a staff member that I was in a 12 month contract. I asked how to cancel my membership and I was told I had to give 30days notice. I asked if I can give my notice on the telephone now 6 month in which is ample notice, I was told I was not able to do that., the agent replied “no” and I had to give my notice 1 week in to December 2016 , which I did. Soon after I started receiving letters from Harlands, I contacted the gym they were not able to help, they said they would investigate with the head office, and was told repeatedly that someone would call me back. No one ever did. Meanwhile Harlands kept adding on charges saying “they were disappointed that I did not contact them” and they kept increasing the debt by adding charges. This was a lie since I contact them every time I received the letter telling them that I have been in touch with xercise4less repeatedly and they repeatedly keep promising to investigate and call back but they never do. Soon after I started receiving letters from CRS and My debt kept on increasing. But still no one from Xercise4less was willing to explain or help. I sent a letter to Pay 9.99 but I still don’t agree I owe them this, but to stop this harassment I made an offer. See letter below . Despite been told to send letters to my new address, they still sending letter to my old house. Can someone advice. In the last conversation I told them that they need to send me a copy of my agreement and a copy of my cancellation form I filled in online. And they still have not sent that, instead they just send another threatening letter promising court action. Please help. Thank you CRS letter 3.pdf