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KeanoH

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  1. Ok thank you. They have now sent me another letter stating that if I don't respond now they are going to take legal action and issue proceedings against me in court etc. I literally move out of the country on Monday to start a new job, which is why I haven't had much time to focus on this at all but I currently live at home don't really want to bring any trouble to my house when I will be living in Amsterdam :/ I don't know how to end it. Do i just keep ignoring?? all i have is a receipt proof that I sent A letter to them and that they are now harassing me with calls :/ I am just thinking i said in the letter that I offer them to pay a final fee but I don't say that I will only speak to them in writing so they could say they're calling me to settle that offer that I have made (even though they are obviously not) maybe i should say i will only speak in writing?? sorry if i am making this complicated so stressed lol
  2. Hi Slick, i sent the letter when we last spoke and got proof of postage.. since I sent the letter I have just received none stop calls, of which I have not answered any after what I have read on here. Should I write to them again :/ Thanks
  3. HI Guys, Thanks Slick so sorry have been super sidetracked with exams at the minute. I have just had my first letter from CRS, I have not sent them the email offer yet. Going off what you have posted.. I could basically say what you have put, "Dear Harlands/CRS/Xercise4Less, I Have been misled by the sales member Danny at my gym that told me it was a rolling monthly membership agreement. I was told I could cancel at anytime and cancelling my direct debit was my notification of cancellation of my membership. I was promised a free PT session, which never happened and booked PT sessions and turned up and no-one was there. I am willing to offer to pay, for 14 days only, 1 final fee of £9.99 in full settlement of all I owe for this membership. If you refuse to accept within 14 days or demand any higher amount and/or admin fees, I will pay you nothing. Regards, ....." Who should i send this to Harlands, CRS or Xercise4Less and should i send it in writing or can i send by email? Thank you all for your help, i do really appreciate this and have made a donation. Sorry I took a while responding.
  4. Ok thank you. I will try that so i shouldn't say because i was mis-sold and told it was rolling month or that I am not paying admin fees because they are unenforceable at all? just literally I will put that offer & should i email or send it by post?
  5. Thank you both, I will not ring them again I only found this forum after i had called them. sorry for the delay I have now replied to your PM. Ok i have not paid them a penny and i wont I have just ignored since i found this site. I just had a panic moment in the middle of exam time and receiving more letters I just wanted done with it. but now i think it wont go away even if i did pay. Yes I have read posts similar but I felt like they all tried to cancel correctly or have been unsuccessful trying to cancel correctly so they subsequently cancelled their direct debit. I just straight up cancelled my direct debit because felt like it was that simple and would just stop the rolling contract. but I have no proof this is what I was told. I have read a few drafts but am unsure exactly what i should say/offer because even though I was told it was rolling month which is why i just cancelled the DD, I have no proof so I probably have signed into 11m without knowing and so if I was in contract then should i offer the remaining 6months? "Dear sir or madam, I refer to your letter of xxdate and our subsequent phone discussion. I cancelled my DD mandate on xxdate and this was adequate notice of my cancellation of the gymicon agreement, as per the case of The OFT v Ashbourne Mgt Services Ltd in 2011. I now realise I should have paid one further month's fee for the notice period and am willing to offer you £9.99 now. If you confirm in writing within 14 days that you'll accept £9.99 in full settlement of all amounts due, I will pay it promptly. If you fail to accept my offer within 14 days, or if you demand any adminicon or cancellation fees (unlawful penalties), my offer will be withdrawn and I may ignore further demands from you and/or CRS. Such demands may be reported to Trading Standards. Yours faithfully,"
  6. Thank you, yes Harlands it is. Unfortunately, I am too trustworthy, nothing in writing no . He was just a sales person that signed me up in the gym. I just know his name was Danny. He said he would be there every day for further questions again, I never saw him again. I also booked appointments on the phone app with a PT turned up and the person was on holiday. It was just nothing as they had sold it. I have nothing to back up the fact I was mis-sold. I just cancelled my direct debit believing it was rolling month if i had any idea it wasnt or been told any of this i would of just paid the 9.99pm. I understand that it is my fault I have not read anything and signed into a contract without reading the small print which is why I am happy to pay the 9.99 for the remaining 6 months, I don't agree with admin fees but they are also in the T&Cs online, I would pay if it got rid of them. ...but they are saying you have to pay arrears of £100 and then reinstate the DD, they wont let me pay it all and get rid of them they just want to get me back into contract which is why i still haven't paid :/
  7. Hi everyone, I am brand new to Consumer Action Group and have been reading 100s of posts re: harlands/exercise4less..all of which I found extremely useful and only wish Id of seen this before signing up to the gym. I am sorry to bring it up again but I feel my situation is different to the threads that I can find because I just cancelled my direct debit 6 months in. I have been stupid, I just did not read any contract. I don't even remember being given a contract but obviously i must have signed something, I just remember being offered all sorts when i went with my friend to check the gym out. I was promised free PT sessions and that I could cancel any time it was a rolling month contract & no registration fee if i sign up today etc. The above all turned out to be lies so I decided to cancel, I have since found in my emails that this is an 11 month contract despite being told otherwise. I cancelled DD after 5m still owing 6m, I would be happy to pay the remainder of my contract due to my own stupidity in believing this guys word instead of reading, they have now charged admin fees and sending me letters saying I owe around 100. Judging by what I have read, I have dealt with this wrongly,should i just pay them everything to avoid this going up or should i argue the admin fees and offer to pay the remainder of the contract? I appreciate any advice, thanks in advance.
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