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Northstar16

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  1. Right we found in the info they sent over £4K of charges plus £7k of interest on the charges !! How do I claim this back???
  2. Thanks we have POA so dealing with them direct now. I've not told them mums diagnosis as thought they would sit and wait for money by the time mortgage and them are paid will be nothing left we don't want or need any money but it pains me they will have got a total of £72k on an original £10k loan. How long does it take to claim charges back? Is there sample letter I can write to them. Thanks
  3. Sorry it's with Swift Advances and it is a secured loan. I will ask for SAR. My main concern is mounting charges even after she passes. I know it's morbid but it's stressful enough without worrying when my dad died mortgage company just froze account until house sold. Worried Swift won't do same
  4. Hi hoping someone can help. Just recently found out my mum borrowed £10k in 2005 she has paid to date £36k and still owes £36k. They increased loan on two occasions to cover arrears. We made final offer of £20k to them but they refused countered at £34k. In my letter I made reference to her mental health not being fit to sign for loan and also they must have know not able to afford. They have passed to complaints. Unfortunately during this time my mum diagnosed cancer and has only weeks to live. I desperately wanted to sort before she dies but unless I can find £34k not going to happen. When my mum dies will the freeze loan until house sells?? I've asked for the actuarial statement. How do I claim charges back can I do this even after she dies??? I'm heartbroken about all this can't believe this company is allowed to get away with what they do. Any help greatly appreciated.
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