UPDATE AND RESOLUTION Hi Everyone Thank you so much for all your advise & tips. You've all been really helpful. I am very pleased to say that after writing 'a very nice letter' to the CEO of Argos at Head Office and sending it Signed For 2 weeks ago as you suggested I have today received an e-mail from The Directors Office apologising and saying that although they are not liable they will however arrange collection and full refund. I am delighted and would advise anyone else who has an 'Argos' issue to try this. I didn't quote any laws or acts in this initial letter and it did the trick. Thanks again

I've copied below the email reply received from Argos today. They make it sound like we've been using the bed for the last year and have only just noticed. It is still in the box ! From reading the Consumer Rights Act 2015 I think I am covered by the fact that they have breached their contact as the goods do not match the description and their liability is for 6 years. Am I reading this correctly before I make an idiot of myself ? Thanks in advance Thank you for your email regarding your order, Had this been made known to us within the first 30 days of arrival, we would have been able to offer further options. However as previously advised, due to the age of the item we are unable to help you with this. I do apologise for any inconvenience caused.

thanks. I have taken photos so will add these too.

Hi Just wondered if anyone had any information of time limitations when an item is not as described? I purchased a chocolate faux leather bed frame from Argos in Jan 15 it was delivered in 2 boxes in March 15. For various reasons we have only today opened the boxes and have found that while box 2 of 2 contains a chocolate coloured headboard, box 1 of 2 contains the side and bottom panels in black! I called Argos Customer Services today and the young lad (following a script) said there was nothing they could do as it was 5 months past the 12 months guarantee. After refusing to accept that, I was promised a manager call within 4 hours but surprise surprise no call has materialised. I know I should have checked the contents and lesson learned for future but both boxes are marked Chocolate. Any advice/ideas welcome. Thanks in advance