Jump to content

Sofology help

Customer Service Rep

Have we helped you...?
Please help the CAG

  • Posts

    6
  • Joined

  • Last visited

Reputation

1 Neutral
  1. I am really sorry to hear that. If the situation changes at any point or you would like to deal with the complaint on your parents behalf please do not hesitate to contact me directly. Best wishes to your parents and hoping for a speedy recovery.
  2. Hi Craig I am sorry to hear you do not agree with our version of events. I did post a response but I believe it was removed due to authentication issues. Roy will quite happily resend all of the emails and confirm your email address and if need be we can provide you with our call attempts, to put your mind at ease. If you do not wish to contact us directly, we will await your letter and respond accordingly. Many thanks, Kylie
  3. Hi Craig Thank you for your response. I am sorry you haven't received any of our communication attempts. I am sure Roy will be able to go through this with you in a little more detail and resend the emails, confirm call times etc. If you would like details of the tweets sent, please ask Roy for this and I will provide him with the details, times and dates. I can screenshot these for you just in case there is an issue with Twitter highlighting our responses, to which we would need to look into. I know Roy, from our Complaints team is eager to speak to you in order to resolve your concerns so if you could contact him directly that would be great. Thank you once again for your swift response. Kind Regards, Kylie
  4. Hello Craig I am really sorry to hear this. We have attempted to reach out to you on numerous occasions. Attempts include phone calls, emails, Tweets, Facebook and we have been unsuccessful at every attempt. I am really disheartened to learn you do not wish to speak to us in order to resolve your concerns. We accept that from time to time we do not get it right, but have since attempted at every opportunity to make up for your disappointment. Unfortunately this is not something we can do alone, we do need to be able to speak to you in order to help. If you would like to discuss this further, please can you contact us on 01942 408 925. Many thanks, Kylie
  5. Hi there, I am so sorry to hear we have let your mother and father in law down. I understand this must be a stressful time and furniture is the least of your worries. I would really like to look into this further for you. Please can you provide me with your in laws reference number or postcode? I will need to speak to them first to authorise you on the account, but after that I am happy to assist you directly if that is easier. Thanks, Kylie
  6. Hi Craig I am really sorry to hear we have let you down. please can you provide me with your order details so I can look into this for you? Thanks, Kylie
×
×
  • Create New...