Ok thanks

Hi all In Aug 2013 I called up my credit card provider( opus ) to ask them if they could reduce payments on my credit card account as I was unwell and would be off work for a year, about two weeks later I got a letter from them stating that the remainder of my balance had been written off and they now considered my account closed and will not be pursuing me for the debt. I never asked ask them to do this but was extremely grateful although a bit surprised any ways 3 years down the line I checked my credit file and see they have actually defaulted me, I called them to ask them if they could remove the default but they refused saying the debt was not written off, they just decided not to collect it I stated to the operator that I had a letter stating clearly that the debt was written off and the account closed however he was unable to help any further is there anyway I can get this default removed from file as it shows that I owe £2000 So to recap I still have the letter stating that they had written my debt off and considered my account closed