So I sent a parcel in August 2017, and it was supposedly delivered to the reception. Turns out there isn't a reception in that building. I filled a claim and provided everything asked for in their T&C. They then emailed me in October asking to send a letter to the recipient and have them sign and write back in 14 days. I didn't get a response and when I told them the issue, they used it as an excuse to deny compensation. I want to take them to court now because I feel this was unfair. What's the procedure? I've written my letter of intent. What now?

Hi, so this company Collect+ lost my parcel and refused to compensate even a penny because I did not have a receipt to prove it's value. I'm not a business trader and I sadly can't find the shop receipt despite searching. I have proof of posting and they admitted they lost it but refuse to pay. It was thankfully a small amount but the fact they didn't even refund the postage upsets me. What are my options for resolving this issue? Thanks

I'm glad I came across this site. It can be so frustrating trying to resolve issues with customer service.