Dear All I have successfully appealed against this parking charge at POPLA stage. Parking Eye didn't even contest the appeal. Thanks everybody for guiding me through the initial stages. I never established a connection between Park-Here, Parking-Here, Regency Car Park, so only referred to them as another agent, and pointed out the confusion in my last appeal point. Everything else is pretty standard. 1. No Keeper Liability 2. Ambiguous, inadequate and non-compliant signage Signage 3. No standing or authority to pursue charges, nor form contracts with drivers! 4. The Charge is not a genuine pre-estimate of loss. 5. Inadequate accuracy of ANPR camera! 6. Existence of two agents, two contradicting contracts, two different tariff rates and two different 'penalties' on one site. If you have any questions, I can go into more detail, but unfortunately, I don't know on which point Parking Eye thought it wasn't worth pursuing. I hope to help someone else out in a similar situation, especially against this Swiss Cottage Car park!

ericsbrother - Seems I missed your post and your point. Thanks for clarifying. I'll put some words together to point out the unreliability of their system.

EDIT: I found this as a point of an example appeal: 6. The Registered Keeper is not liable I am the registered keeper and Parking Eye do not have the identity of the driver. As ParkingEye has failed to satisfy the requirements of Schedule 4 of the Protection of Freedoms Act I cannot be liable for the charge . So, it seems I can't use this point in my appeal. Then, so Far I have - misleading signage (No Breach of Contract) - no time stamps on the ticket, so it's not clear from the ticket, what I paid for (counter example - NCP shows when ticket expires). - No Authority - potentially PE under no contract to enforce parking charges at dissolved company, but that may come out when PE needs to provide evidence of the contract. - Not a genuine pre estimate of loss - (For a 6 hour 10 minute stay, I should've paid an extra £2.17)

Hmm, made a bit of misstep. I wish I read the "Newbies! Need help with a private parking ticket? Read this before posting!!" post on moneysavingsexpert before appealing to ParkingEYE. Basically, I did say 'Here is my receipt' etc etc. I've not caught up with why that's an issue, but it seems to be. Trying to read up whether this is going to screw me up at POPLA stage, but if someone can offer a shortcut understanding, that would help. Thanks! So far I have - misleading signage - no time stamps on the ticket, so it's not clear from the ticket, what I paid for (counter example - NCP shows when ticket expires). - potentially PE under no contract to enforce parking charges at dissolved company, but that may come out when PE needs to provide evidence of the contract.

I'm learning a lot from the way you approach your background check. I'm going through the website now to get a better understanding of them and confirm a link between the parking site and the limited company. It's confusing, because the notice says "Regency London P&D", the purchased parking ticket says "Regency Car Park" (also visible from the parking prankster blog post picture). According to the POPLA code checker, I have 14 days to respond, so in parallel I'm reading up on how to put together an appeal. Thank you so far for putting all this time in.

Thanks for the responses. I couldn't figure out how to attach the PDFd photos in my original post, so here it is instead. @ armadillo71 - I'll check the POPLA code checker link against the code I received and report back. @ silverfox1961 - Hmm, it may have felt like weeks, but it may have been dated 30th of December. I'll reconfirm. It just felt like a long time due to the holidays soon after we parked there. @ ericsbrother - I could only find the one post about the motorist who parked there on the 6th of Jan, but no other where the Parking EYE monitoring the same car park lost in court. No doubt, this is vexatious, as I was contemplating the £35 just to be left alone. RegencyCarParkPhotos.pdf

@armadillo71 Thank you. Wow, same boat and within weeks of eachother. I'll need to look into this article a bit closer. Couldn't quote your message as I'm not over the 10 post count yet.

Dear All - first time poster coming through from the citizens advice website. I will upload a PDF of the images I am referring to later in the eveneing. We were looking to park our car in London and were attracted by cheap parking rates at "Regency Car Park" in Swiss Cottage. (Image 1) as £10 per date seemed pretty good. At the ticket machine, there were more signs reminding us it's £10 per date (until 23:55, but that's OK, since we'll be back way before then). (image 2 - 5) Weeks later, we get a surprising letter from ParkingEYE about said parking and a charge for £100. Luckily, I kept the ticket, sent a photocopy in as part of our appeal to prove we paid the £10 for whole day parking. I received a a letter declining the appeal and claiming that I did not pay the right amount. Confused, I e-mailed the car park (Parking-Here.com) and got the following response. ============ On the 19th Dec 2015 at xx: xx you arrived to our car park in Swiss Cottage. On the 19th Dec 2015 at xx: xx you departed. The amount you paid at the Pay & Display machine was £10.00 = Value of 5 hours. You parked for 6 hours and 10 minutes; therefore you underpaid. Our signs clearly states the cost of parking is £2.00 per hour or part there of. ---------------------------------------------------------------------------------------------------------------------------------- Now for the good news; We do have a late payment option which enables customers to pay late for the parking and therefore avoid paying the penalty. Please call us and make a late payment option of £35.00. TL;0207 586 6581(payment can be made by Credit/Debit card over the phone). Upon receiving your payment, we will appeal to Parking Eye and request the cancellation of the PCN. A confirmation of the cancellation and the payment will be e-mailed to you. Parking-here.com =============== I argued that that is not the rate that we saw and even looked at google map images. In subsequent e-mails, Parking-Here claimed that it's £10 is a phone service only. I went back to take the photos and with prior knowledge, and looking for that detail, I suddenly saw that in most of the signs. Inline image 6 In short, I think that: - The signs do not help someone make an informed decision that £10 should not be paid for with the ticket machine, but instead, are designed to be misleading. (e.g. Parking Ticket Machine.... Pay By Phone. Just £10 all day, all the outside signage) - The fact that they have a stock answer ready (late payment option, interesting formatting of the e-mail) also implies that this is a common enough occurrence to not warrant a bespoke response. However, this mistake is profitable for the operator. Something feels really wrong here and I'm not sure whether to pay the late fee or take this further. I've not put together a POPLA appeal (I have a number from ParkingEYE) in fear of losing out on the opportunity that £35 may push this problem away. Thanks all -keeks