In 2007 I took out a Term deposit account prior to moving to Australia. Over the first 5 years I rolled over the maturity of the account and received good communication about options. However since 2013 I never received any paper work although they have known my Australia address as I have a normal deposit account and receive regular statements. In past few months I have requested my funds from the term deposit account to find I am not entitled to the money until May 2016 as they have rolled i into a new policy with a new policy number which I still do not know what it is? On numerous calls and letters from me all I receive is a response to say in the terms and condiditions I cannot receive the funds until maturity and or on death. I was sold the product in 2007 with the intention of if I need the money available to me I could access however would loose interest if I did. It seems that Clydesdale Bank have changed their terms and conditions which I have not agreed to or even signed any paperwork for them to open a new policy number etc.. I am at a loose end now and had enough talking to Clydesdale branch staff and now look to send the CEO Mr Duffy a letter as a matter of urgency to resolve the situation as it is stressing my family and I out and we need the funds to purchase property in December 15. Does anyone have any ideas on how best to approach? Thanks