Have opened a case with PayPal

I never bought the item on eBay.

That’s them.

Apologies. Bought Jan 4th. Asked to return Jan 13th. I wasn’t aware was protecting the seller. It’s Scan.

I will be if they don’t refund but again I don’t trust PayPal to do the right thing either. So it would be 50/50. If I have rights in this situation I’d like to know what route to follow in order to convince the seller to refund. And because if I haven’t then I don’t want to take money off them if I’m in the wrong.

Hi, Hope someone can give me some advice. I bought a computer motherboard from a UK seller. When it arrived I put the system together, it wouldn’t post. The motherboard LED’s showed a fault with both the ram and CPU. As they were also new, I thought it unlikely that they were both faulty. But with no way to check, I disassembled the PC and followed the seller's return procedures, as I had no way to test which part was actually causing the fault. The seller has come back to me saying the damage was caused during installation and as such they won’t refund or replace. I genuinely don’t believe it was caused by myself. And quoted both the distance selling regs and consumer contract asking for proof I damaged the item and if they couldn’t provide it then a full refund or replacement. They’ve replied with this “With regards to the damage found, this is consistent with installation damage and would have been covered under our insurance if this had been taken out. To however be clear, this was not an accusation of you causing such damage. We are only advising of the condition in which the goods have been received back at Scan. As the goods had been installed, with no damage being reported at any point, this would be deemed as evidence that the goods were not received by you with physical damage. Prior to any form of testing or processing, all goods are subject to a routine inspection. As part of the inspection process, our checks not only cover the item, but also the packaging in which the goods have been received back in for any signs of tampering or transit damage. In this case, there is no evidence to suggest either. With regards to the Consumer Contracts Regulations, this outlines your rights for goods that have been sold at a distance. For goods that are unwanted/non-faulty, returns would be carried out in accordance to this. The goods would be required to be returned in the same condition as sold and complete. As a fault had been reported in this case, your return was initiated in accordance with the Consumer Rights Act 2015. Unfortunately, due to the goods being received back with physical damage, we are unable to process the goods in accordance to either of these regulations. In accordance with the information we have and the condition of the goods, we are unfortunately unable to issue a replacement or refund.” Do I have any recourse here? I paid with paypal. I’m currently out £150 and don’t believe I caused any damage. Thanks for any advice.

Thanks, appreciate the reply. So the £50 is a good offer. As I said though, I can get one cheaper elsewhere even with the £50 discount. But that's neither here nor there as long as what they've offered is correct then that's good enough for me.

Now I'm just confused. I've been googling but can't really find an answer.

Thank you. Really appreciate it. To be honest I can get something of the same spec elsewhere cheaper even with the £50 off. So I'll just tell them no thanks and buy elsewhere.

Hi, Just after some advice. I bought a mattress online which came with a 5 year guarantee. The springs have gone at the start of the last year of the guarentee. I contacted the company I bought it from who asked me for pictures and to confirm it had been rotated regularly and used with a protector. Which it had. A few hours after sending the pics, they called to say the manufacturer had agree'd to replace under the guarentee but since they no longer make that specific mattress they wouldn't actually be able to replace. Instead I was offered £50 discount on a new mattress if bought from them. Now I'll be honest warranties and guarantees confuse me. I wanted to check that what they have done is correct. So just looking for some conformation before I accept or decline their offer. Thank you.

Thanks to all for the replies, have emailed the cedit department today with the page of my credit file showing the o2 default and stating if it's not fixed within 14 days I will report them to the ICO and put in a claim with the small claims court to ask for compensation for the time I've wasted trying to fix their mistake.

That was my thinking. But when I emailed the CEO I included the page with the default and when I replied asking her why she couldn't send that information to them why I had to waste more time she replied saying she had but they wanted me to send me credit report. I think I'll just send the relevant page. I can't think of any reason why they would need more.

Apologies, one last question do I need to send them my entire credit report or just the page showing the default from o2?

So what do I do if they don't sort it? ICO or small claims?

Thanks. Not really sure how to word the email to the credit file team. The reason I never ask for compensation in these matters is because I don't want to seem like some money grabbing chancer. But they have annoyed by now by saying they would sort it. Admitting the mistake. Then not an hour later emailed to tell me I need to waste get more time emailed the credit department for them to 'look into it'.