What evidence are you suggesting?

https://www.amazon.co.uk/Canon-EOS-6D-Digital-Camera/dp/B00BHXMO3A/ref=sr_1_2?ie=UTF8&qid=1522784648&sr=8-2&keywords=canon+6d+mark+2 I thought I was clear that the order wasnt with a third party market place seller. The seller is Amazon.

Thank you Andyorch.

How can a edit my post to correct dates?

Sorry this is an order placed with Amazon.co.uk. Not a third party purchase.

Sorry this has all happen this year 2018

Hello, Thank you for taking the time to read my post. I placed an order with Amazon 23/03/18 for canon 6d camera, "delivered" and signed for 26/03/18 On opening the parcel I find a desk lamp, yes a £13 desk lamp which Amazon sell instead of a £1700 camera! call is made to Amazon who state, will email an affidavit. This is filled, signed and emailed back to uk-deliveryinvestigation at amazon Cs reply back and state they will be in contact within 72hrs. It has now been over 72hrs. So an email is sent out stating: I have been very patient in waiting for your investigation. If you can shed some light on the matter before I look into speaking with my bank and starting a Section 75 and bringing in Trading Standards. They get back with , 'We have fully investigated this matter with the carrier. And if you want us to take another look provide a police report'. I feel this has nothing to do with the carrier, their carrier Amazon Logistics. I email again this time for the serial number of camera, they state this would be on the box. They are really funny I have asked Virgin credit card to step in. In the meantime has anybody experience this from Amazon? And has anybody any advise? Kind regards and thank you for reading this post, very much appreciated. Dan. p.s. I order a lot of camera related material from Amazon and have placed 370 orders since 2016. And below is just a bit of Columbo. The box size the lamp came in was an E6. Amazon normally send cameras in a E3 box size with 'corrosive materials' sticker. If I would have noticed the box didn't have the 'corrosives sticker' I wouldn't have signed for the order.

Hi Just a late update. It turns out Barclays meant Tuesday not Monday. So 5:30pm Monday Amazon made the full refund, less than 24hrs before I could as Barclays for a chargeback. Best regards

Thanks Caro for your reply. Just spoke to Amazon- who again state, wait another 2-3 days. Called Barclays who said you need to wait 15 days after expected delivery date, which is this Monday.

Hi Just an update. They sent an email 07/08/15 stating they will need 5 business days to complete investigation and will get back with an update then. Which is Friday 14th. This would be 14 days since placing order. Does anybody now if the charge back is time sensitive ? Thanks

Hi Caro, Thank you for your reply. I wish I had paid by mastercard now. Shouldn't have to think on my toes, especially when buying from Amazon. I will give Barclays a call tomorrow. Thank you for your advise.

Hi Estellyn, Thank you for your reply. I totally agree with your post and thank you for pointing out the possibilities.

Thank you, sorry for being a noob

Hello all, Can anyone give me any advise with regards to a problem with Amazon.co.uk ? Two orders were placed 1st Aug for £4000 worth of camera equipment and two hoses for a washing machine. On the day of delivery (2nd Aug), waiting in for goods, I check my Amzon tracking which states items delivered. I check outside etc. Nothing. A call is made to Amazon, who say call back tomorrow. The next day (3rd Aug) I followed this up and was offered a full replacement for both orders. I refuse on the grounds that I will be away on holiday. So refund for the hoses £10 is made and a request is sent to another dept for the rest - £4000 due to value. 5 Aug I call back and now I am told their investigation dept is looking into this and they will refund when they are done. Today I was on hold for 40 mins after speaking to Amazon cs because I wanted to speak to a manager, who didn't say anything more than Amazon cs. He could not tell me how long this investigation would go on for. I said, its really doesnt matter what the investigation outcome is - the goods were not delivered or signed for by anyone. I went on to say amazon is responsible for the condition of the goods until the goods are received by the consumer. I dont know what to do. Thanks Dan