I have put an entry on Trip Advisor, and I will do so on their Facebook page as well. thanks for the CEO email, will email him as well.

Thanks, I am so angry, I told them I don't smoke (ex-smoker) and when I wrote and asked for the evidence, I told them if they had evidence, if was not from my room so either they got the wrong room, date or the evidence was planted. CRS replied and said it was in my room, and they don't plant evidence but they must do as it was not mine. Don't know if I should write back or just ignore this second letter.

I have received a claim as well, and I asked for the proof and they has sent me photo of a cigarette, the photo is not dated or timed. I categorically did not smoked in room so I know these photos was not taken in the room we stayed in What happened to your claims, did they drop the claim as I am now worried about bailiffs etc and how do I prove I did not smoke. It's my word against them.