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Bazooka Joe

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  1. Hi I bought a Garmin Vivoactive fitness watch for £189.99 17 months ago from a company on Ebay. The watch has now developed numerous faults and when I complained to Garmin directly, this is what they told me: Dear Paul, If you believe that your device is not fit for purpose this would relate to the Sales of Goods Act 1979 legislation or the Consumer Rights Act 2015, depending on when you purchased your device. This is a contract between yourself and the retailer where you purchased your device and it states that if goods aren’t able to carry out their normal functions for any reason, they are not fit for purpose. Due to Garmin being a manufacturer the Sales of Goods Act/ Consumer Rights Act 2015 applies between the buyer and the seller of the goods, this means that if you wish to pursue any further action in regards to this legislation then you will need to contact the retailer where you purchased your device. I sent this reply to the retailer (Handtec) and this is what they said in reply: Thank you for contacting us. I am sorry to know about this and at the time of purchase we advertised that it comes with manufacturer warranty and has 12-months warranty. We as a retailer cannot assist in this matter because the manufacturer warranty has expired and only Garmin can and should help you by either repairing it or replacing it at a reasonable price. Handtec Customer Care I would expect a watch for nearly £200 to last longer than 17 months. Can anyone tell me where I can go from here. Kind regards Paul
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