john432
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No point the system is over a year old now. The Ombudsman mailed me in July and said it would take 3 months to look at my case which meant that it was still in warranty however it took them 7 months to give a decision!!!! And now another third party Ombudsman is looking at my request to review the case which I was informed could take some time!! Are they a waste of time- what say you? Thanks
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Any further advice please?
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Yes they are and the bank insist it could go back to the manufacture to be repaired so they've declined my section 75 request and the Ombudsman agree's with them!
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It's true, I tried to cut'n paste the PDF file reply but it didn't work!!!
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Ombudsman has rejected my claim because I didn't send the system off to the manufacturer as Santander gave me the option. What next say you ?
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Nothing from the Ombudsman yet!!!
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After reading the'Ombudsman' drop down message on here looks like I'll be turned down. If so can I still apply to the Small Claims Court where I might stand a better chance of Success ???
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Update Complained to Ombudsman end of July 13/8 mail confirmong they'll get back to me in four weeks 17/8 mail now saying back to me in twelve weeks, so a long drawn out process I think with probably no refund at the end, Santander alleged that section 75 didn't apply in my case when I asked for a re-fund so I'm now going to bin my CCTV system and just start again with another make Thanks
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Update Received a letter today confirming they've looked at my case again and their decision is unchanged and asked me to contact the cctv maker for a repair. So letter to Ombudsman? any templates/examples for doing this please? Thanks
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Hi Thanks for the reply They know Maplin have folded So they're fobbing me off as I suspected yes? I'd have thought their liability was to re-fund me Should I report their actions to the Ombudsman? because it seems to me their actions are appalling Thanks again
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Update Santander gave me a call today and told me they will arrange for the unit to be collected for a repair by the manufacturer, however they called back and renaged on that later and told me to send it off for repair (rather have a refund no confidence in this product now!!) I thought Santander were jointly liable along with the supplier to reimburse me for the faulty items, it seems to me I'm being fobbed off with a repair yes/no? Thanks
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My new bank closed it as they do now if you're starting with a new bank. Zero ballance on the c/card Cctv cost £350 Thanks
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Hi I purchased a cctv from Maplin about 8 months ago using my Santander c/card, I closed the account about 6 weeks ago and now the cctv system is broken, Maplin have liquidated of course so I ask.... Can I still claim a refund on my old card? Thanks
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