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ilandka

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  1. Thanks for the reply. It was a condition of the charity that provides the Family Fund voucher not Comet. Family Fund issue a voucher (store card) for a washing machine which is £500 but must include a 5year warranty (eg. washing machine £299.00 + £169.00 warranty, you don't get the change) Another condition of the Family Fund voucher is that you have a disabled child - I'm not blaming Comet for this Just a bit annoyed at the Warranty Group saying they're not going to honor the remaining 3years (I know now about the SOGA so its shouldn't be a problem).
  2. Hi, We bought a washing machine at Comet via a charity Family Fund voucher in May 2012, it went faulty 11 months after which The Warranty Group repaired and have been doing every couple of months. They've now said they are going to replace the washing machine for a new one (different make) but they will not honor the remaining 3 years warranty, it says nothing in the T&Cs. Can they do this? The payment of £169.00 was made for the extended warranty, which was a requirement of the Family Fund voucher. Should the Warranty Group honor the remaining 3 years or part refund the Family Fund? Ian
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