Here you are, many thanks. Letter 230219.pdf

Had a letter today from Zenith Collections "notice of intention to commence legal proceedings." Can share the whole letter if needed but in essence, they're offering a discounted settlement offer of £160 and if not received it will revert to the previous amount which is... £160. So, not making much sense in English there! The above posts said wait for a letter for action so for now I'll file this, unless there's any other advice please.

Thanks for all of the replies. I had another letter today which shall be filed. About your parking charge Thank you for your communication regarding the above Parking Charge Notice (PCN). The time to challenge the charge has now expired and therefore access to an Independent Appeals Service (if applicable) is no longer available. However, in order to resolve this matter, I will offer the following comments as to why this PCN was correctly issued and is payable. My findings The site in question is subject to terms and conditions, which are stated on signs throughout the area. Those signs state that all drivers must make a valid payment to park. On 29/09/2018 the vehicle was parked without a valid payment for parking being made and the PCN was correctly and legitimately issued as a result. What you need to do now Please ensure that £136.00 is paid by 19/02/2019. Continues and then says about going to court etc. So, good to know given there was a valid payment for parking that has been provided to them. Anyway, I shall file as per advice and see what happens next.

Thanks Dave, an interesting read.

Thanks brassnecked and Mezzle. I'm not local - I was there for football (Wolves v Southampton), so thanks for the offer Mezzle. Maybe let's see what happens and go from there, rather than you having to pop along? I've had a look on Street View this morning, but it's an old image; the car park was tarmac when I was there, with spaces marked/painted out and the entrance/exit was more defined.

Thanks lookingforinfo, I sent them a copy of the email showing the parking paid for (just a print of the image attached). I offered to pay the difference because when I googled when it first landed, I saw other people who had been told they had to pay "because they were deemed to be using the car park facilities." I never thought to look here at the time. Dates for the NTK are correct, I was away so can't shed any more light on those dates unfortunately. I'll see what happens next and in the meantime, see if I can get images of the signs etc from Street View (I'm not local to Wolverhampton...!) and ask the local council about signage. dx100uk - thanks, noted.

Hi all, I'd appreciate some help/advice regarding the above please. On 29th September, I parked in a Euro Car Parks location. I paid by phone, and have the receipt/proof of purchase from 14:31 to 17:31 on that date (£3.20; £3 for parking plus the 20p service charge for using the phone service). According to their CCTV, I entered the car park at 14:13. I remember spending quite some time driving round waiting for a space, found one but re-parked (I couldn't get out; it was clearly left as everybody else had that issue!) so it took some time for somebody to leave. I now understand the grace period was 10 mins from car park entry to payment. Come departure time, I was back at my car at 17:00/17:05. However, the car park has me exiting (via CCTV) much later; I don't have the original notice to hand but I think it was just before 18:00. This is correct, because the car park was just a massive queue due to surrounding roads being blocked and nobody could leave. I didn't really think anything of it/never contemplated an issue until I had a notice from Euro Car Parks in October (received by me on 16th October) stating that "the P&D/permit purchased did not cover the date and time of parking." I wrote to them (not recorded delivery) with proof of my purchase, offered to pay £1 to cover the difference/what the parking would have been, explained I was hunting for a space/queuing etc, didn't think much of it. No response. I then had a letter from Debt Recovery Plus dated 6th December (paying your parking charge, how to settle, what happens if I don't pay, a supreme court decision so do not ignore this), and I sent a copy of what I sent to Euro Car Parks. No reply. I had a further letter from them dated 28th December (notice of intended court action). I ignored this letter. I had a further letter from them dated 14th January, with a final settlement offer. Again mentioned court and CCJs. I also ignored this letter. Today I received a letter from Zenith Collections. It shares it is sent without prejudice, they'll collect the debt and pursue to a legal conclusion if necessary, they urge me to act now etc. It is titled "notice of debt recovery assignment" and says the date of the notice is 29th January and all communication should be with them. I called them, mentioned the offer made, that others have not responded, etc. I also made the same offer to them. They will only accept the reduced settlement rate of £136 (from £160). They do not want copies of the parking ticket/payment made or correspondence to Euro Car Parks/DRP (who seem to be the same as Zenith). They said they will take me to court and they recommend I seek legal advice. With all of the above, is there any advice available here please as to what my next steps should be? Lesson learnt; send everything recorded delivery in future/be aware of parking cover if there's a big queue/you're still expected to pay even if queuing! Many thanks in advance. I just found this bit, so here are answers to questions 1 Date of the infringement - 29th September 2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] - 5th October 2018 3 Date received - 16th October 2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] Yes - specifically paragraph 9 (2)(b) 5 Is there any photographic evidence of the event? - Yes - two photos of car number plate only 6 Have you appealed? {y/n?] post up your appeal] - no appeal, offered to pay £1 to cover difference, sent parking ticket payment receipt which covered 14:31 - 17:31 Have you had a response? [Y/N?] post it up - No 7 Who is the parking company? - Euro Car Parks 8. Where exactly [carpark name and town] Cornhill Wolverhampton Euro Car Parks are a member of the British Parking Association (stated on letter). All other correspondence detailed above.

I have now had an email from GS saying that I had to call them to let them know I wanted to cancel - it fails to acknowledge their order confirmation says cancellation details are sent in the renewal notice and the renewal notice is sent to you. They've also offered to send a new card for the remainder of my membership - I don't want it, but then they've charged for a service that for two months I've had no access to.... Anyway, forms requested from the card company and will reply here with updates.

I've just called my card provider and they have various forms which they are now sending to me, so that I can do this. Thanks for the replies.

Sorry, I missed that question - credit card.

I joined in August, the payment was taken on 16th January and has just come through on my latest statement.

PS just to state the obvious, I've not changed address / email address / contact details so I've no idea why this seems to be the only company with issues posting stuff to me....

Last year I signed up for a £1 Gourmet Society membership trial offer for three months. I never received the original membership card but chased them and eventually got this. In the original email with my order confirmation it stated: Important note: The Gourmet Society is an on-going membership subscription service. You will be sent a renewal towards the end of your Initial Term (detailed above) and your subscription will automatically renew at the renewal date (and at the end of each subsequent term) until cancelled. Details of how to cancel are contained in your renewal pack. If you change address, please contact us. I never received the renewal pack, which as per the above also included the details on how to cancel allegedly. I noticed that I have been charged £39.95 on my latest card statement so I contacted them yesterday. They said they would not refund this as I had not cancelled, but will not acknowledge that I never received the above, which is apparently my issue. Their customer resolutions manager was due to call be back between 0930 - 1230 today but never called. I called them this afternoon and they were due to call back at 1700 but there's been no call. I tried to call them a few minutes ago but their lines close at 1700. I've now been charged £39.95 for a service / product I don't even have, and they won't refund. Has anyone been in a similar situation / any advice please? Next time I won't trust a company to send the renewal notice, I will also make a note to call them [which I would have done if they hadn't said they send a renewal notice.....]. Thanks.