thanks for the advice , ive been passed on to a 'supervisor' whos told me as ive been paid money by them and paid money back to them in the past i have therefore authorised a transaction with this company and its not upto the bank to give any money back

hi there i had a payday in august 2013 for 250 pounds, couldnt make the payment the next month so just paid the interesticon which was around 50 poounds , the same next month and up until nov 2013. in december i assumed that they had taken the interest rate again like they did in aug, sep, oct, nov, but i didnt have money in my account for them to do this ( i was unaware of this). anyway today jan 2014 they have gone into my account without my approval and taken out 5 different sums adding up to 222 pounds(probably would have taken more if there was mmore to take) so i rang the bank and they asked if i had a loan of CASH GENIE in which i replied yes. The Lloydsicon representative on the phone said that i had better ring cash genie then as i had dealt with them before it was my fault. i rang cash genie and they basically said i owe them the money so they had every right to take it Question is is there anything i can do to get my money back from the bank? surely they should of stopped the transactions? especially when there were 5 for varying amounts? cheers in advance

hi there i had a payday in august 2013 for 250 pounds, couldnt make the payment the next month so just paid the interest which was around 50 poounds , the same next month and up until nov 2013. in december i assumed that they had taken the interest rate again like they did in aug, sep, oct, nov, but i didnt have money in my account for them to do this ( i was unaware of this). anyway today jan 2014 they have gone into my account without my approval and taken out 5 different sums adding up to 222 pounds(probably would have taken more if there was mmore to take) so i rang the bank and they asked if i had a loan of CASH GENIE in which i replied yes. The lloyds representative on the phone said that i had better ring cash genie then as i had dealt with them before it was my fault. i rang cash genie and they basically said i owe them the money so they had every right to take it Question is is there anything i can do to get my money back from the bank? surely they should of stopped the transactions? especially when there were 5 for varying amounts? cheers in advance