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leonie75

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  1. Hi, new to this place but I gather others have experienced this problem and received good advice. I stayed in a Travelodge recently with my two children. Unfortunately in the morning before we checked out one of the children was sick in the room - a small patch on the carpet, on the duvet and on the mattress. The duvet did not have a cover because, despite requesting one repeatedly, it was not provided. I cleaned up as best as I could and the front desk was informed. I have received a letter from Civil Recovery Solutions demanding payment of nearly £300 for, among other things, damage caused during my stay, loss of use of the room etc. I have had no previous contact from Travelodge concerning the matter. The letter states that I have broken IMPLIED terms and conditions. I have requested from Travelodge a breakdown of the costs incurred as well as proof of the consequential loss as the room was unable to be re-let. CRS have stated I should liaise with them not TL. I wondered if anyone can add anything to help me out? Many thanks if so!
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