This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Can't find this posted, http://news.bbc.co.uk/1/hi/programmes/moneybox/5067454.stm

We were advised to lodge against the court nearest the head office of the bank we were dealing with. HSBC. I spoke to both the court nearest where the complaints department is and who we had sent all the letters to and the London branch. Bothg said the same. Just filled in NI, printed it and then sent cheque list of chrges and N1 to court address. You should be able to find the court you need online depending on the postcode. Ring them, find out how much the cheque should be for and them make it out to HMCS - Her Majestys Court Sevice - addressed to the court manager. But phone them first they are really helpful and will take you through the process.

This is a general question - not specific to a single bank so I hope you don't mind me posting here. My own thread is in the Scottish section but I'm claiming in England by post. I've read loads and now am not sure exactly what I put in particulars of claim - The template does not have the details for interest as shown in the FAQ's :- "Q. Can I claim interest? A. When you put in a claim you should claim interest at the statutory rate of interest, which is currently 8% You must write your claim in the following way:‘ The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% per year from (date when the money became owed to you) to (the date you are issuing the claim) of £ …(put in the amount) and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £… (put in daily rate of interest) You will need to work out the interest you are owed up to the date you start the claim. You first need to work out the daily rate of interest. Using a calculator, do the following: 0.00022 X the amount of your claim – this gives you the daily rate of interest." So which one do I follow ? Also do I attached a printed copy of my spreadsheet ? Much appreciated.

If it's Lloyds which is an English based bank you could go via English courts. See my thread.

Note - we are also going back 6 years and not 5.

Thanks for this. Our claim will go in via Head office.

My main thread is in the Scottish section - I hope you don't mind me asking a quick question here. How do I find the address/ contact details for the court nearest to HSBC head office @ 10 Lower Thames Street, London, EC3R 6AE ?? I can't use moneyclaim as in Scotland so have to mail everything. Thanks in advance. Edit - sorry found it ... no need to answer.

Sorry, not been in to update for a while, a couple of things worth mentioning though. 1. The person claiming received an offer of settlement for approx half of amount being claimed from HSBC. 2. Without any further prompting this was raised to around 2/3 of amount claimed ( without interest of course, as this hasn't been added yet ). What's the consensus on these offers , should a letter be sent accepting the amount in part payment with a promise to pursue the rest ? Anyway - times up so it's time to claim from English court, Now I had suggested a claim via Leeds court which is nearest to where all these letters have been sent as part of their complaints procedure. However , Robertxc - you mention it must be to their Head Office - i.e. London. Why does it need to be Head office ? Next, I believe I can print off the forms from Moneyclaim and post them as you have advised me previously so I may be back if I get in a muddle. Regards

LBA posted.

You should be able to choose where to lodge you claim. For simplicity sake I am helping a friend claim via English courts even though he lives in Scotland and opened his account here. This is mainly due to the claim being nearer 3k and it isn't a Scottish Headquartered bank. Anyway, it's already been done. Lookat Robertxc 's signature line. We won't be able to use moneyclaim online as English Adress required but it can be done by post - not exactly a hardship.

Update - Fourteen days up. Just preparing LBA.

Cheers, that;s what I thought. Need to go over to HSBC forum now - see what's been going on.

The fun begins. We got an email back from HSBC, in answer to first letter - I was going to post it but there is a disclaimer at the bottom saying it may be 'legally privileged' and we should not cut or past it or disclose it any way. Anway it just basically just gives us a case number and says they are investigsting and will reply more fully once that has been done. Do I just ignore it and issue letter number 2 on the appropriate date ?