Jump to content

thedryad

Registered Users

Change your profile picture
  • Posts

    228
  • Joined

  • Last visited

Reputation

2 Neutral

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. They have my address but the letters are addressed to my old name which I haven’t been known as in 7 years! The debt isn’t even on my credit file any more.
  2. My problem is my name has changed so if I sign it in my new name they then have that but if I sign it in my old name (which makes me feel sick) it’s not me. Also surely if they try a CCJ I could stop it as it’s in my old name and statute barred?
  3. Hi all, in 2012 I took out a mini credit loan for £300. I paid back some but not all. The last payment was in 2013. I’ve not heard anything since and not acknowledged it since 2013 so it’s definately statue barred. I've since remarried and moved house and last year Opos sent me a letter trying to recover the debt. Since then they’ve sent two more letters, the most recent is offering to settle for a reduced amount of £54 which I’m not going to pay as it’s statute barred. I don’t wish to correspond with them and certainly don’t want them having my details (my new name) and I know if I send a letter saying statue barred they’ll want evidence of my name change. I’m not prepared to let them have my data or send them any of my personal documents. I am concerned they’ll take it to court though and I’ll get a CCJ even though they don’t even have my real name now. I hate using my old name, it’s my ex husbands name and it brings back horrible memories so I’m not prepared to correspond with them using my old name either. Should I just ignore them?
  4. It also states in the contract This is a fixed term contract for the term below, and it becomes periodic unless either a further fixed term is agreed, or the contract comes to an end" But there's no fixed term end date anywhere in the agreement.
  5. Hi, We have lived in private rented accommodation for the last 7 years. When we moved in in 2016 we had an assured shorthold tenancy agreement which I believe required the landlord to give at least 2 months notice to leave. Now that the new laws have come into place in Wales we have been issued a new contract in line with the new rules. It is called a Fixed Term standard occupational contract . It's very lengthy but as I understand, the landlord now has to give at least 6 months notice to leave. Is this true even though we have been here for 7 years and haven't only just moved in? The new agreement we signed started on the 1st June. Can anyone clarify please? Also, I understand a fixed term contract means just that - so what happens after the "fixed term" and how long is the "fixed term" for? The landlord has told us that this contract with give us more rights and I have no reason to believe that he intends on asking us to leave, I just worry a lot and need to understand our rights as tenants. Just to add, in the contract it states "Term: From 1st June 2023 to (gap left blank) and thereafter from month to month."
  6. I got the result I wanted. This is the reply I got today. Dear ..., Thank you for your email. I would once again like to apologise for the queues you experienced when collecting your carers ticket and Ride Access Pass. I would also like to reassure you that the inclusivity of our attractions is a priority of ours and we are actively listening to all feedback and making positive steps to improve the experience further. I am sorry that you were dissatisfied with my previous offer to revalidate your tickets. On this occasion, I am happy to process a refund of £88 for your tickets. Please allow 3-5 working days for this to return to your original payment method. Once again, thank you for getting in touch. I would like to assure you that we take guest feedback very seriously here at the Resort. We hope to welcome you back to the Resort in the near future. Kind Regards Stephanie Guest Excellence Team Alton Towers
  7. Thank you but ABSOLUTELY not with regards to a journalist - I am a VERY private person and it is vital that my data and personal details are kept private.
  8. I've tweeked it a little. Dear Sirs, Reference: Case reference 10620805 Further to your correspondence regarding my complaint about our unpleasant experience at Alton Towers Theme Park, I wish to escalate this matter further. I visited the park on 4th April 2023 with my friend and son who is disabled. I bought tickets online for this date on 9th February 2023. One of these tickets was for my disabled son, at full price (same as any other adult ticket) and one of them was a carers ticket (free, but it stated I needed to provide evidence that I am his carer. I expected to have to do this online when buying the ticket but to my surprise it all went through and I was not asked for evidence and my tickets were e-mailed to me. Their system for disabled guests is called a Ride Access Pass and you have to apply for this via a third party called Nimbus. You have to prove the disability and upload documents such as DLA letter, blue badge, aswell as a photo of the disabled person and photo ID of the person applying. This was approved and I printed off the e-mail with a code. The whole process took me about an hour. I called Alton Towers to ask for more information about the Ride Access Pass and if I just bring the e-mail with me on the day or if I would be sent the pass in the post. I also asked about evidence for the carers ticket. I was just told "just bring all your documents with you and pop into guests services when you arrive and it will all get sorted there". I also watched a short video online which is from the website itself explaining how the Ride Access Pass works and they make it look so easy. When we arrived we went to the turnstyles, showed our tickets and were told we would have to get my carers ticket verified - I asked where and he told us to go and queue up at the ticket office - the queue was HUGE and mostly people who had turned up on the day and were simply queuing up to buy tickets to the park. We queued for 45 minutes. Once we had finally got the carers ticket verified, we then had to go and queue up again at the turnstyles (park entrance) - this only took a minute. Once we had finally entered the park, we then had to go to Guest Services to get the Ride Access Pass (so the e-mail from Nimbus with the code was just proof that my son was eligible for one). We queued for an hour. There were other disabled guests queuing, I'm not sure how many as not all disabilities are visible. Having to queue, to obtain a pass that allows us not to have to queue is unacceptable. Once we had finally collected the Ride Access Pass, which is a card with his photo on it and a code that indicates that he has a physical disability, we went to the Sky Ride (cable cars that transport guests around the park, as the park is vast and a lot of walking is involved). The Sky rides were closed, meaning we had to walk everywhere to access every area of the park. Not only was this really hard on me pushing my son in his wheelchair as it is not power assisted, but my friend has n old leg injury and also asthma and she really struggled with the walking. They should have something in place for when they have to close the sky rides, such as a milk float type thing. When we finally made it to the ride we wanted to go on the most, we found it was closed. The ride we decided to go on next was about a 20 minute walk. We were so tired by the time we got there, to find that that was also closed. By this time we were so fed up. My son was in tears, he was in discomfort, he was tired and we just wanted to go home. This was around 1pm. We had been travelling since 6.30am. The cost of the tickets were £44 for my son's and £44 for my friend's. Mine was a carers ticket, for which there was no charge, except having to queue for 45 minutes. We travelled a long way to visit the park after spending much time planning, and our travel costs were over £60 in diesel. On 5th April I complained to Alton Towers through their online webform and received a reply saying that tickets are non refundable but an offer to return to the park for free. I do not wish to return based on our experience and because it is such a long way for us to travel. This meant that it caused distress and severe discomfort to my son, caused my friend and I to feel exhausted, my friend nearly had an asthma attack. We didn't get what we paid for so under the Consumer Rights Act 2015, Alton Towers are in breach of contract. I would like a full refund of tickets and for you to recompense our expenses. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. Yours faithfully,
  9. Dear Sirs, Further to your correspondence regarding my complaint about our unpleasant experience at Alton Towers Theme Park, I wish to escalate this matter further. I visited the park on 4th April 2023 with my friend and son who is disabled. I bought tickets online for this date on 9th February 2023. One of these tickets was for my disabled son, at full price (same as any other adult ticket) and one of them was a carers ticket (free, but it stated I needed to provide evidence that I am his carer. I expected to have to do this online when buying the ticket but to my surprise it all went through and I was not asked for evidence and my tickets were e-mailed to me. Their system for disabled guests is called a Ride Access Pass and you have to apply for this via a third party called Nimbus. You have to prove the disability and upload documents such as DLA letter, blue badge, aswell as a photo of the disabled person and photo ID of the person applying. This was approved and I printed off the e-mail with a code. The whole process took me about an hour. I called Alton Towers to ask for more information about the Ride Access Pass and if I just bring the e-mail with me on the day or if I would be sent the pass in the post. I also asked about evidence for the carers ticket. I was just told "just bring all your documents with you and pop into guests services when you arrive and it will all get sorted there". I also watched a short video online which is from the website itself explaining how the Ride Access Pass works and they make it look so easy. When we arrived we went to the turnstyles, showed our tickets and were told we would have to get my carers ticket verified - I asked where and he told us to go and queue up at the ticket office - the queue was HUGE and mostly people who had turned up on the day and were simply queuing up to buy tickets to the park. We queued for 45 minutes. Once we had finally got the carers ticket verified, we then had to go and queue up again at the turnstyles (park entrance) - this only took a minute. Once we had finally entered the park, we then had to go to Guest Services to get the Ride Access Pass (so the e-mail from Nimbus with the code was just proof that my son was eligible for one). We queued for an hour. There were other disabled guests queuing, I'm not sure how many as not all disabilities are visible. Once we had finally collected the Ride Access Pass, which is a card with his photo on it and a code that indicates that he has a physical disability, we went to the Sky Ride (cable cars that transport guests around the park, as the park is vast and a lot of walking is involved). The Sky rides were closed, meaning we had to walk everywhere to access every area of the park. Not only was this really hard on me pushing my son in his wheelchair as it is not power assisted, but my friend has n old leg injury and also asthma and she really struggled with the walking. They should have something in place for when they have to close the sky rides, such as a milk float type thing. When we finally made it to the ride we wanted to go on the most, we found it was closed. The ride we decided to go on next was about a 20 minute walk. We were so tired by the time we got there, to find that that was also closed. By this time we were so fed up. My son was in tears, he was in discomfort, he was tired and we just wanted to go home. This was around 1pm. We had been travelling since 6.30am. The cost of the tickets were £44 for my son's and £44 for my friend's. Mine was a carers ticket, for which there was no charge, except having to queue for 45 minutes. We traveled a long way to visit the park after spending much time planning, and our travel costs were over £60 in diesel. My main gripe is having to queue, to obtain a pass that allows us not to have to queue. On 5th April I complained to Alton Towers through their online webform and received a reply saying that tickets are non refundable but an offer to return to the park for free. I do not wish to return based on our experience and because it is such a long way for us to travel. This meant that it caused distress and severe discomfort to my son, caused my friend and I to feel exhausted, my friend nearly had an asthma attack. We didn't get what we paid for so under the Consumer Rights Act, Alton Towers are in breach of contract. I would like a full refund of tickets and for you to recompense our expenses. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. Yours faithfully,
  10. I've had a read and have compiled a letter. I'm wondering who I should send it to - Alton Towers CEO or Merlin, who are the umbrella company (they own Alton Towers, LegoLand, Chessington etc). I plan to send it by recorded post and also by e-mail in the form of PDF with the recorded post label number included in the e-mail.
  11. I’ve been a member of this forum for over 15 years, helping members with debt solutions and I’m very savvy regarding DCAs. Since a brain injury I’m not as upto date with things. I’m not stupid and I trained in consumer law for a while until I got ill. Since then I’ve needed a bit of help.
  12. Thank you, sorry I couldn’t see the links properly on this device but will read through properly tomorrow. Thank you so much.
  13. I paid by visa debit card, two months in advance, online through their website.
×
×
  • Create New...