Hi All sorry if this is repeating previous post but my wife is fretting. Basically my Wife Parked in our local Shopping centre car park which has a 2 Hours free parking, when she parked the car the closest meter was out of order she then walked to the next working meter and with a queue and the usual chatting to friends was 15 minutes before she returned in which time a ticket had been place on her screen. She did appeal to UKPC who refused this and then said she could appeal a second time which she did. We heard nothing from this until recently receiving a letter from a debt collection agency. I just really wanted to clarify a few questions, Firstly do the Debt collection agency have any legal right to collect without going to court. Secondly I've read details about the changes in law in October last year does this have any bearing on ignoring UKPC as described in many forums. Lastly If this were to go to court would it be Small claims or county court and would this have any affect on credit rating and the like. Also I found the below paragraph which should mean that the charge for not displaying a ticket for the first 15 minutes of the 2 hours free parking would be Zero not £50. "According to the Unfair Terms in Consumer Contract Regulations, parking charges on private land must not exceed the cost to the landowner during the period the motorist is parked there." Thanks in advance