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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

naithr

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  1. naithr
    Hi dx When I had the letter telling me that they had rejected my complaint I just wanted to put the whole thing behind me. I completely forgot that others may be waiting for an update and I apologise for my selfishness It was straight from the omb and stated that unless any new evidence was available that this was a final decision. I do wish you all the best with yours Harris and if you could find the time to update the board on your progress I would be interested Naith
  2. naithr
    No Luck for me FOS ruled that the documents I signed covered HSBC as it clearly states they were only recommending their products. It came down to my word vs theirs so no evidence
  3. naithr
    Update for anyone following this... FOS have sent letter to tell me they are looking into it and will have decision by xmas... Any news on your case Liam? Naith
  4. naithr
    Thanks Liam. Fingers crossed for you now! Anybody any idea as to how quick the FSO turn these cases around on average? Naith
  5. naithr
    Hi Liam - sorry for the slow reply - busy week! Letter arrived Tuesday - complaint rejected reasons given were 1 You were told the insurance was compulsory. - They can find no evidence to support this 2 You were not informed that, had you needed it, cover was available from other providers at possible less cost.I was apparently given a letter stating that the advisor would only be recommending HSBC products 3 Your employer provided enough cover so you did not need or want the cover.in regards to life and critical illness, they state that they do not recommend employer in service death grant to pay off mortgage and that it does not cover the critical illness element. In terms of the payment protection , they do not really mention it in the letter. 4 The advisor did not carry out a full needs assessment.I filled in a questionnaire which was my needs assessment according to their records. Questionnaire or not, I was still sold policies which I did not want, thus the reason I cancelled them in 2010 and did not replace them with similar! Off to the FSO... Naith
  6. naithr
    Hi Liam. Sorry for the slow reply - I was away. My initial letter was sent on the 7th of July so my decision is due very soon. Again the original reply to say they had received my letter was very quick, and then a few weeks later I revived a second reply correcting the name of the complaint and asking if I wanted to change my mind Time marches on...
  7. naithr
    Thank you dx Liam - I do feel your pain that they have not been generous enough to ask you if you want to retract your complaint I wonder if this is a new ploy - I sent my initial letter on the 4th July - and received a reply with the same 4 week/8week response you did. when did you initially write to them? Naith
  8. naithr
    A month later and I get a reply. I am told that this is not a complaint regarding PPI but regarding a Mortgage Protection Plan and an Income Protection Plan, informing me that they aim to respond in full within 8 weeks and asking if I would like to not proceed with my complaint! I am today going to reply with the same letter and reasons before with the product complained about the Mortgage Protection Plan and Income Protection Plan. Does this sound about right?
  9. naithr
    Thank you again IMS and JC. Letter to be posted today. Sorry to hear about your BC saga - madness!
  10. naithr
    Point(s) taken - thank you again!
  11. naithr
    Forgot to add my thanks for your quick response! This is my statement of why I am unhappy Whilst talking to a colleague in November 2010 he told me I was wasting my money as we have equivalent cover through our employer. I then cancelled the policy. It is now clear to me that this policy, both the life assurance and income protection, was grossly missold for the following reasons. 1) The information that the policies were compulsory in order to receive the mortgage was a lie. 2) Clearly given the above, there was no discussion that if I did need cover I could use other providers 3) The advisor did not check if I had alternative cover. Indeed, I believe that he suspected that my employer provided these benefits and as such deliberately avoided asking.
  12. naithr
    Have just checked and there is no number attached to it. I have completed the form and in the account number section have asked them to source from their records. Will post tomorrow with a covering letter
  13. naithr
    Thank you so much for the quick reply - this is perfect. I am worried that I do not have an account number - as I still hold the mortgage and account with them is it really necessary?
  14. naithr
    Hello all I am looking into making a claim against HSBC for mis-selling insurance when I took out my mortgage but am unsure if I have a case or how to start. I took out a 100% mortgage with HSBC in July 2006. When I went in to sign the paperwork I was told that their insurance plan which would offer payment if I was sick or injured and life assurance were a compulsory part of the mortgage and I needed to sign up for this too. In November 2010 whilst talking to a colleague in work I was told that this was a waste of money as my employer provides a death in service grant which would cover the mortgage and sickness cover for a year too! I promptly cancelled the cover deeming it unnecessary. I interestingly did not hear from the bank telling me the compulsory cover was no longer in place! My complaints are 1) the advisor made it clear it was compulsory when I now know that this is not the case. It was made clear at the time that the mortgage would not happen without the cover. 2) the advisor did not mention I could shop elsewhere for this cover. 3) the advisor did not check to see if the cover was necessary due to my employment. I do not have any of the original paper work (stupid I know) apart from the bank statements showing payment to HSBC LIFE UK for payments of approx £45 a month Could you offer your thoughts please of if I can / should claim and if so perhaps how I would go about this? If you have had a similar (and successful!) experience with this then any letters you have used would be great if you do not mind sharing! Thank you in advance. Naith
  15. naithr
    Hi JC. If I could be really cheeky... Whilst you are waiting for the end of the month could you have a quick look at your old HSBC mortgage thread please? You may be able to help me with my claim

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