Hi, we haven’t been recording the conversations

Hi all, My partner and I moved into a private let on 31st August. It is a 2 bedroom lower cottage flat that was advertised as having a shower and double glazing, but had extensive pictures of each room within the house At our viewing, the gentleman from the estate agent told us the flat came with white goods, a garage that is in the driveway and garden shed. We took the property based on having the above promised amenities. When we met the estate agent to collect the keys, the guy only had 2 keys for the the house and that he wasn’t aware of keys for the garage. He told us to contact the office and they would sort it out for us. After the man had left, I noticed the disgusting condition of the washing machine. The seal was caked in mould. I cleaned it with antibacterial cleaner, used washing machine cleaner and have put it on empty washes of 90 degrees, but the mould spores will not go away. I suspect the door has been closed for months which has led to this. We contacted the estate agent to see if they could replace the seal or possibly fix the machine. We were told that the flat didn’t come with white goods, and that the machine was a “gift”. The inventory lists the cooker and fridge freezer, but not the washing machine. It does, however, include 6 pictures of the washing machine alone. I am annoyed as we were promised white goods, then told it doesn’t come with white goods, but lists all the other white goods in the inventory! We have tried to resolve the issue for nearly 3 weeks and have been told the best they can do is uplift the machine. We have also since been told that the garage doesn’t come with the property, but that the landlord is happy for us to use it. If we want to replace the locks, we will have to pay for it out of our own pocket. We have been trying to resolve this and have phoned them every day this week, only for them to promise to call us back and they never do. They are now treating it as a formal complaint that they will investigate within 15 working days. Are we right in saying we have been deceived in taking this property? The lady who told me the washing machine was a “gift” has admitted she she should have communicated this to us before we moved in.

Hi all, My partner and I moved into a private let property on 15th September 2017. We paid a months rent and deposit upfront. We then paid a months rent on 1st October and continued paying the 1st of every month since then. We were given two months eviction notice on 15th July 2018 as the landlord is selling the property. The estate agent has told us we owe rent until the 15th September and that we must pay half a months rent on 1st September. In my mind, we have already covered this payment by paying for a full months rent half way through the month the year previous. Is this right?

Hello everyone, My partner currently works as a catering assistant for North Lanarkshire Council. It's a casual role and comes under the Council's subsidiary company "CultureNL". She has been offered another casual role as a receptioniship which comes under the "North Lanarkshire Council" bracket. She will be working both roles, so will she be taxed for two different jobs because one is with "CultureNL" and the other "North Lanarkshire Council"?

Thank you sirbob10 . I started to think I was imagining not getting a renewal notice. Will they send me out another award notice seeing as the other one is a provisional one?

Maybe it was and I've got myself all confused - which happens a lot :-$.

They sent me an award notice that had my annual earning on it and broke down the different payment components. The statement included a green form that was a checklist for if there was any changes to contact them immediately. The earnings they had on the award notice was correct, so I never contacted them.

I definitely never got one last year. I'm worried now

I meant to say 2013 was the last time I made a claim sorry.

I'll try to keep this brief, but I think my tax credits started in 2011/2012 when I worked in a petrol station. I started in Asda in June 2012 and in December of that year I was cut off from DLA and subsequently Working Tax Credits. I went to a tribunal for DLA in August 2013 and won, so iv had tax credits again since August or September 2013.

Hi, Thanks for taking the time to read my question and reply . I haven't had to renew myself since I started Asda, the Tax Credit office sends me an award notice but no renewal pack. Maybe this time will be different given that my income has gone down.

Hi everyone, I currently work part-time (20 house per week) for Asda. Because I am in receive DLA, including the highest rate of care component, it entitles me to working tax credits. I received an award notice from Working Tax Credits in February which was based on my annual income from the tax year 6 April 2013 - 5 April 2014. My income for that year was £8329. I have earned significantly less this year. The payslip I recieved on the 3rd of this month shows I have earned £6896.30 so far this year. Is the figure shown on my payslip the same figure that will be shown on my P60? I have explained my situation to the tax credit helpline and they've given a new estimated award notice, but that will remain an estimation until I find out exactly what I have earned for the year. What do I do: wait for P60? Tell them the figure my payslip shows? Or does Asda tell them? Also, my new award notice says that if my income has gone down they will check my whole award and pay me any money if they owe it. In the section where they add up the tax credit elements, they have reducted £782.69 due to my 2013-2014 income, will they pay me back a figure that large or will it be much smaller? ANY money is a bonus, I'm just curious .

Thank you for replying. If I'm honest, I think it was an empty threat/ kick up the backside. I don't take issue with them having a problem self-harming at work. I won't go into unpleasant detail, but it's something I usually do and keep private, but couldn't on that occasion as I had cut myself so deep. My issue was with the way the occupational therapist spoke to me and the fact they had made up a story about me brandishing a knife. I do also know that the manager who dealt with me that day was upset at having her words twisted and told the head of personnel that was not what happened and was appalled at how I had been treated. I was just worried I has made myself an enemy of the head of personnel by speaking up about how I had been treated. I was polite and calm when i told her my grievance though, so I suppose it would be different if I'd approached her like a raging bull. I just wanted to know what was right and wrong in this situation incase she made my life hell like she has done/does with employees she has problems with.

The point I am trying to make, which I should have done with my original post (my apologies for not doing so) is that if I has a physical disability, I would be treated differently. Everyone is meant to be till trained, but the make allowances for people with arthritis or similar conditions. It's rightly so that they make adjustments for those people, so why can't they help me when I ask them? A woman who cancer in my department and was off for 9 months retuned to have her shifts reduced to suit her needs. She also works back shift and they get me in to help her. It's completely right that they provide this help for that woman, she truly deserves it, but why can't they help me? I am not comparing myself to someone with an illness like cancer, but though it may be less severe, I have an illness too.I have uncontrollable mood swings, anxiety which causes me to take panic attacks and they still have me working on my own. I feel I am being punished for confiding in that manager that I was stressed to the point where I am having to fight with myself not to self harm. They told me to ask for help, but when i do I'm told I'll be out on my arse!

Yes I did discuss this with him, but he said that's something to take up with my manager which I have done, but to no avail. After I cut myself at work, I was told to immediately tell a manager if I felt that stressed again and I did. I never threatened to do it, just told her I'm struggling to do the amount of work on my own, and struggling with myself trying not to self harm, which was making me more upset.