i know, fantastic eh - Cost of repairs that did not need doing (why would you repair something that isnt broken) Also some new lies there.. two deliveries - they imply they fixed it and sent the car back - they didnt, they took it back and its up for sale! Also have all evidence of emails, confirmation of calls via email, confirmation of calls resulting in them being abusive (so resulting to email)

Defence has been Filed. Acknowledgment of Service Claim number Claimant Defendant Motormart Ltd. Defendant's full name if different from the name given on the claim form Mr shahid ahmed Address to which documents about this claim should be sent Personal Details Additional contact details Intention I intend to defend part of this claim Signed I am the Defendant SHAHID 13/04/2024 Defence and Counterclaim Claim number How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form. Do you dispute this claim because you have already paid it? No, for other reasons. Defence I DISPUTE PARTS OF THE CLAIM AS WE DID WHAT THEY EXPECTED US TO DO DELIVERED THE CAR THAT COSTED DELIVERY URGENTLY WANTED US TO PICK UP THE CAR AS THEY WERE NOT HAPPY WITH A FEW THINGS WHICH WE AGREED WITH THEM TO FIX WE PROMPTLY PICKED THE CAR UP STARTED THE WORK THE DAUGHTER OF MR X SAID SHE EMAILED US SAYING THEY HAVE CHANGED THERE MIND BUT WE DID NEVER EVER GET THIS EMAIL WE LOST MONEY ON TWO DELIVERIES AND THE COST OF REPAIRS THAT DID NOT NEED DOING WE ARE NOT REFUSING TO REFUND THE AMOUNT BUT WE ONLY ACCEPT £3000 AND NOT THE AMOUNT THE ARE ASKING Signed I am the Defendant - I believe that the facts stated in this form are true SHAHID 13/04/2024

Thanks Its so very unnecessarily complicated, why it doesnt give me an upload section on mcol i dont know. That and date being served and date served is again very pointless "what day did you mail it? " should be the question then its deemed served 2 days later should be automatic. Ok well its been emailed now for speed anyway

Name of court - what would I put - MCOL? or Northampton County Court ? I havent been given a court yet in the MCOL dashboard You need to Update the FAQ aswell as it says an ADDITIONAL 14 days however its not within 28 days of the claim being done, its 14 days of when you fill out the mcol

Box ticked to give more info of events. As above entered on MCOL: Refund of Kia Piccanto NL13 AHC . I am claiming a full refund for the Kia Piccanto reg NL13 AHC which is currently in your possession and currently available for sale. You have an obligation to refund immediately the initial payment made for this car in January 2024 Amount outstanding: £3655 Requested action: Full Refund. This should be returned to the original form of payment: Debit Card. The car was immediately returned when it was found to have multiple faults, within 30 days Under Consumer Rights Act 2015 This refund has not been completed under this act after multiple attempts to make contact and multiple promises. Detailed POC, sent to defendant today. XXX County Court (not yet known so not included) Claim no. Lxxxxxxxxx Between xxxxxx (claimant) and Motormart Ltd. Further and Better Particulars of Claim The claimant purchased a car, Kia Piccanto, for delivery, registration NL13 AHC described as good condition and good working order with MOT over the telephone. He paid the asking price. The car arrived on 12th January but had multiple issues and was not fit for purpose. The faults included: The discs and brakes as a whole are rusty, the car juddered heavily under braking and would not stop properly. A wheel nut was missing (dangerous). Cigarette lighter was not working. The Tail would not open properly and the boot cover for the release is missing meaning water can come into the car. There is also an oil leak at the top of the engine and black soot is coming out onto the driveway. None of this fits the original description of the car. Motormart Ltd.accepted the claim and picked up the vehicle on the 15th January with a note from Richard with all of the faults. As a gesture of goodwill on his part he has put £30 fuel in the car and did not wish for this back. Since then, multiple phone calls have been made in an attempt to retrieve the funds for the car. The claimant was told he would have to wait a long time for this refund, that he was a liar and now the company have blocked his phone calls Family members have since tried to converse with the company but received either verbal abuse themselves and/or blocking of their number also. The company display on google maps a picture of an AA registered garage scheme poster, however they are not registered with the AA after making a formal complaint. The claimant wished for a refund of the returned vehicle which has never been processed. I believe that the facts stated above are true

can i clarify the detailed poc must be sent to the defendant If so it needs to go today 24 hour post as time is up tomorrow cheers

"I will provide the defendant with separate detailed particulars within 14 days after service of the claim form." is on the base of the poc the court has sent them so I guess i must send them on asap

Ive just logged in and its status is 'issued' but nowhere to add further details of the poc?

ok thats where the process QA confused me it says Q. If I check that box, when do I send detailed POC? A. You must send the full POC within 14 days of the claim having been served. You send it to the defendant directly. You must then file a certificate of service with the court within a further 14 days. That contradicts what you say? I havent done anything with the FURTHER POC as I dont know the court name - i guess i upload this to the MCOL if they are sending it to the company

so i need to send this to the defendant by post?

Initial short statement Refund of Kia Piccanto NL13 AHC I am claiming a full refund for the Kia Piccanto reg NL13 AHC which is currently in your possession and currently available for sale. You have an obligation to refund immediately the initial payment made for this car in January 2024 Amount outstanding: £3655 Requested action: Full Refund. This should be returned to the original form of payment: Debit Card. The car was immediately returned when it was found to have multiple faults, within 30 days Under Consumer Rights Act 2015 This refund has not been completed under this act after multiple attempts to make contact and multiple promises.

Defendant - is it the individual or the company Im claiming against?

Yep, 11th posted here originally and sent out on the 13th recorded

Still no sign of any contact nor money. Time to get ready for court claim tomorrow

Letter before small claims court claim [My address] [Supplier's address] Dear Guy WhoRipsOffOAPS Reference: Refund of Kia Piccanto NL13 AHC As it has not been possible to resolve this matter amicably via multiple emails or attempted phone calls, nor will further phone calls be accepted by you to resolve this matter, I write in compliance with the courts Pre-Action Protocol to notify you of court action if you fail to settle the outstanding sum in full. Amount outstanding: £3655 Requested action: Full Refund. This should be returned to the original form of payment: Debit Card. From you I am claiming a full refund for the Kia Piccanto reg NL13 AHC which is currently in your possession and currently available for sale. You have an obligation to refund immediately the initial payment made for this car in January 2024, which has already been verbally agreed multiple times on the telephone yet has failed to materialise. I look forward to hearing from you within the next 14 days. Should I not receive a response to my letter within this time frame and having given you sufficient time prior to this letter then I anticipate that court action will be commenced with no further reference to you. Court documents and evidence have already been prepared will be submitted to the courts on 27/03/2024 Yours faithfully,