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lexallan

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  1. I believe the delivery address you send your phone to is another company, not mpx. They check your phone and advise mpx, in their opinion, what it's worth. Unfortunately, as posted earlier in this thread, this company is commission based, cheaper the phone the more money they make. Could this lead to false or exaggerated claims of damage? They also don't make it easy to get your phone back, even the email from mpx advising damage and reduced quote, is a no reply email address. Good luck.
  2. Hello everybody, Promised an update, so here it is. I think I was quite lucky, I got the full £142 originally offered, deposited to my bank account. However, they did only pay the reduced offer of £88 (after ignoring my emails advising my refusal to accept this revised offer), they then paid the remaining £54, but only after I sent a further email and phoned and spoke with marc walters. My phone: HTC Desire S, used but in fantastic condition, apart from the slightest scratch on the top left corner of screen it was unmarked, perfect working order, restored to factory settings, battery fully charged. Would I use mpx again in the future... No. I did end up getting a good price for my phone, but it took a number of emails, a telephone call, and I'd posted the 14 day return draft letter (mentioned previously in this thread) by recorded delivery, this letter was not needed in the end, but did no harm sending it anyway. I thought I'd done my research by visiting comparemobilephonerecycling.co.uk, mpx gets a rating of five stars, they also offer the best quote. Why do they get a five star rating? I would like to think there is a number of satisfied customers of mpx out there, but going by my own experience and other disatisfied customers listed on this site and also other forums, there are quite a few people who would certainly not give mpx a five star rating. I have concerns regarding the acuracy of 'ratings' on some comparison websites. There are a number of phone recycling companies that don't charge you £10 to get your phone back, reduce their original quote if your phone is scratched, and answer the occasional email. They even sent me an email after everything got sorted, asking me to refer a friend to mpx. Ha ha ha ha ha ha... Ha, mpx take comedy too far! Prior to mine there's not been any posts for a while, this could indicate that there are fewer dissatisfied customers, who knows. I'm only commenting on my own experience, that bares striking similarities to the experience of many members of this forum. ATB
  3. Is anyone still having problems with MPX? Last post was March last year. Unfortunately, I read this forum two days after receiving my revised offer of £88, for a HTC Desire S in immaculate condition, original offer was £142. It was well packaged and sent special delivery (£5.90), but they have quoted the old chestnut that my screen was suffering from 'excessive wear and tear'. Utter crap, the phone was like new!!! I have rejected their reduced offer via email and will keep you posted on what transpires:) Thanks to all who have posted advice on this forum, especially 'chesham', I feel better prepared to deal with these charlatans.
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