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tlogic4

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  1. Thanks Bankfodder, So i've drafted a letter of claim, is this ok to send as it is or should I tweak something? ========================================= Dear Sir/Madam, Further to my recent complaint dated the 7th December 2020 (copy attached) I still have not received a satisfactory outcome in relation to my missing parcel even through someone from your escalations department assured me that someone will be in touch to take further details which unfortunately did not materialise. The contents of my parcel were valued at £638.09 plus the postage & insurance cover of £34.79 Despite the lack of communication, I am writing to let you know that unless you reimburse me the value of the parcel in full and within 14 days, I shall be issuing a claim in the County Court for the full amount plus interest and without any further notice.
  2. It's been 10 days now since I submitted a formal complaint to DPD my complaint hasn't been resolved.. Since making the complaint I had one telephone call from them and 3 emails. The last email I received from them was last week confirming hey couldn't find the parcel and someone from the claims team will make contact to take details, I don't have any faith in them phoning me I was thinking of sending a letter of claim which will give them and 14 additional days to reimburse me or commence proceedings or shall I wait until after Christmas.
  3. **Update** I fired of a formal complaint letter yesterday via email and copied in the CEO, since then I've had three email and a telephone call from them requesting further information. Hopefully they are now taking my complaint seriously.
  4. This is a very complicated case and i'm sorry I can't add anything useful towards your case , but the best people on this forum are here to help you get it sorted. I have a gut feeling that someone might of got your details from 192.com, You can actually pay a one off fee and in return get a list of all the people living at a specific address with full names and ages. As long as you know someone dob, & address that all you need to get away .
  5. ` thanks for your response, I'll do just that raise a written complaint and wait a couple weeks before sending of a letter of claim. I'll update this thread after a couple weeks or if they reply sooner.
  6. Great post OP and fantastic advice by Bankfodder throughout the entire process. Glad to hear you got some of your money back. I'm in a similar situation but with DPD where my parcel has gone awol and DPD not taking any responsibility. I'll be 100% referring back to this thread in future.
  7. After reading through some posts on a similar cases, I've come across the above and have amended the above letter to suit my case. Would it be ok to send this letter by email and post? I'd also like to add that before taking the parcel to my local dpd drop off shop, I took pictures of both the goods and packaging. What I found bizarre when preparing the item for postage is that I didn't have to print of any labels or anything to stick on the parcel but just simply take it to the shop, the shop keeper then scanned a QR Code on my phone, gave me a receipt and stuck a small barcode on the parcel, that was it. I did however write the address on the parcel because I didn't want to take any chances at the time. Should I be worried that as I didn't declare the full value of the contents at the time would this jeopardise my case for a full / partial refund of the goods?
  8. Hi Bankfodder, Many thanks for the reply, greatly appreciated. I've made a formal complaint over the phone and was given a case number which I have tried countless time trying to follow it up without success. In regards to insurance I took out an additional £500 cover on top of the standard £50 they offer in case of loss or damage, so total cover is £550. The Item I was retuning was a Grohe shower set which I bought online for £630 but decided to return it. i'm aware there is a shortfall of circa £84 but that's my fault as I didn't was to fork out an additional £30 on top of the £22 I paid for the extra protection, wish I had now. Would this cause any issue apart from being £84 out of pocket overall, and is it still advisable to send a written complaint even though I have made the complaint over the phone?
  9. Hi, I hope someone can provide some advice in regards to a parcel I posted which seems to be lost. Last month I posted a parcel through the DPD app and dropped of the parcel at my local dpd drop off shop as advised. Since I've dropped of the parcel on the 18th November I haven't been able to track it on my phone and nor do dpd customer services know where it is. I've also tried contacting DPD via multiple phone calls and most recently by Resolver and the response I get from them is to contact the app shipping department and when I do they refer me back to dpd customer services who can't help me either., just seems like i'm going around in circles. I''ve probably wasted a whole day trying to contact them and getting no where. The value of the goods I posted was circa £600 and I did take out additional insurance to cover for any losses so I was wondering if I should just raise a claim through the small claims court via Money claim online to recover the value of the goods? Any help will be much appreciated.
  10. Hi, The balance for my Holiday is due on the 15th of May for August travel to the states. Given the current situation I'd prefer not to go anywhere. My holiday was booked through Virgin Holidays as a package deal in February, well before I knew anything about covid-19. If I currently cancel I will forfeit my deposit of £700 unless I move the booking to next year subject to paying any price increases (same holiday next year is £2k extra). Having read through the booking conditions on VH website it clearly states I will loose the deposit if I cancel. Although this is VH own booking condition, they must also follow the ''Package Travel and Linked Travel Arrangements Regulations 2018''. Their was an interesting clause I picked up under the termination clause and was wondering if this clause could help me and possibly others in anyway to get our deposit back. I'm not travel lawyer so would be interested to know what others think. Termination of the package travel contract by the traveller https://www.legislation.gov.uk/ukdsi/2018/9780111168479/regulation/12 (7) Notwithstanding paragraphs (2) to (6), in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and which significantly affect— (a)the performance of the package, or (b)the carriage of passengers to the destination, the traveller may terminate the package travel contract before the start of the package without paying any termination fee. (8) Where the package travel contract is terminated under paragraph (7), the traveller is entitled to a full refund of any payments made for the package but is not entitled to additional compensation. My point is the performance of my package holiday will significantly be impacted, especially if their is social distancing measures in place and if you have to wear a mask at all times. In addition before I booked my holiday there was no FCO advise in place so I booked on the basis that it was safe to travel before the travel ban
  11. Hi. Thanks for all your replies very much appreciated. Very busy day I had sorting out this mess and finally I think I got it sorted. this morning I was on to the council first thing, spoke to lovely lady from the council insurance team and she advised me I could either take up the issue with the council or go directly through my home insurance but the first option taking longer then the second option. As I need the back fixed pronto, I decided to get it fixed through my insurers who will then try recover the claim through the council including the excess and any expenses I have incurred. So i'm just waiting now for a contractor to contact me on behalf of the insurer. I went down to my local refuse deport and spoke with a supervisor who was shocked to see the level of destruction caused and the driver making off without reporting the incident. She also advised me to report the incident to the police which I have already. She even said that if the Vehicle belongs to them, and I've caught the incident on CCTV then it's pretty much a clear cut case. She also advised me to keep records of any expenses I have incurred. As I took a day off work today which I have taken out of my holiday, can I put this down as a legitimate expense including clearing and temporarily making safe my property and probably another half a day filling out forms and thing to cover admin. Is there anything else you think I maybe entitled to such as compensation for damages which is over and above the repair cost, if so how much approximately should I be entitled to if anything. Video link: https://tinyurl.com/ya7g7tjj when you have a look at the cctv footage, at around 7 seconds into the video you can see the gate on the back of the vehicle swing open towards my property and then at around 42 seconds the driver jumps in his cab and drives off with the gate hitting my gate and wall. Thanks
  12. Hi, I was hoping if someone could give me some advice in best way of tackling the damage to my property caused by my local council this morning. :-x:-x I came home this evening to see my rear gate in the garden which leads on to the access road at the back of the house broken, as well as brick wall knocked down. It appears this morning around 11am one of those caged type vehicles operated by the council was collecting rubbish along the road. From the CCTV footage I have (link below) the vehicle stops outside my back gate, as it drives away the gate at the back of the vehicle swings open, hits my gate taking it clean off it hinges and taking a wall down with it and damaging my neighbours garage and fence. Someone witnessed the incident and took the registration details of the vehicle and it does seem it's from my local council. What is the best way of approaching this, as it's going to cost a lot of money to put right and I don't see why I have to pay for this though my home insurance knowing full well what and who caused the damage.I will be making a formal complaint to the council tomorrow and have also reported this to the police. Can I issue a council with a 7 days notice to repair the damage or go to small claims court. I can't leave it like this for to long as my house is not secure and anyone can walk in through the back even through I have temporarily fixed the problem. Any advise will be greatly appreciated, particularly what you would do in my situation. https://ibb.co/b5vmuz https://ibb.co/d98T7K https://ibb.co/ivPPge Link to video below. https://vimeo.com/user89721934/review/290783305/28eaa7e079 Thanks
  13. Hi, My sony Bravia TV has developed a fault after two years, where by the screen is green when I turn it on. As it is outside the Warranty period I asked currys to fix, replace or contribute to a new tv under the SOGA. They said unless I can get a independent report demonstrating that the TV had a manufacturing fault they can't help me. I paid £575 for this TV and two last only two years is a joke. Where can I get an independent report carried out? thanks for your help.
  14. I heard you all will be getting £20 extra for JSA as it's christmas
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