Thankyou for your swift response because I am at my wits end. The company is 'The Great British mobility Group Ltd' in North Somerset. In my complaints over the phone I have asked for a refund as was told that they would not give a refund?

Can anyone advise/help? My elderly disabled gran purchased what was supposed to be a made to measure recliner chair in January of this year, the salesman took measurements for the perfect fit & it was explained at the time to the salesman that my gran needs to sit on an air cushion so the arms would need to be higher, which he said would not be a problem and (which was also confirmed to have been noted by the salesman in the company records), during a telephone conversation by the company representative, when I called to complain When it arrived it didn't fit her and she could not use it at all as the arms were far too low so useless piece of very expensive furniture at the price of £1,950.00, paid in full by delivery date. My mother complained to the company by telephone numerous times, only to be fobbed off and told that someone would be in touch, nobody came back to her. Then when I eventually called on behalf of my gran and spoke to management they assured me that they would get the issue resolved asap. My Mother received a telephone answer message from the original salesman who stated that he would be in touch when he was in the area. My Grans health has since deterioated in the past year and she would be unable to use the chair even if the measurements were corrected. The chair has never been used and was never ever usable and has caused great upset and distress and cost her dearly from a small income, I am very angry and hope somebody here can help us