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ccrl14

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  1. Thankyou I will do that. Thanks for your advice. Much appreciated.
  2. I'd have to have a look. I think I will have original agreement but not sure about every statement.
  3. It is a secured loan of originally 10k. I have been in arrears before but currently am up to date with payments. Last time I asked for a settlement figure was back in April and they said it would be £14487.
  4. I don't know, I haven't got them. Loan was taken out approx 2005.
  5. Can anyone tell me the best way to pay off a Swift Advances Loan? Lump sum or increased payment? I don't want to give them a penny more than I have to! Thankyou in advance.
  6. Update: "About Churchbarn Autos, Blackpool As an independent business established for over 25 years, we are one of the best-known used car dealers in the Blackpool area. We pride ourselves on excellent customer care and attention to detail, we are sure you will agree that our quality of service is second to none. We aim to make sure that when you purchase your next used car from Churchbarn Autos in Blackpool the experience you have is a good one and we hope that you will have no hesitation in recommending us to others. 10 Good Reasons to Buy Your Next Used Car from Churchbarn Autos, Used Cars Blackpool • Value for Money – we check our prices on a regular basis so you can be assured you’re buying your next used car at the right price. • Good Choice – we handpick all of our quality used cars. • Great Customer Service – we offer a friendly, reliable service that is second to none. • Knowledgeable Sales Staff – whatever your question, our highly trained sales staff will do their utmost to help. • No-nonsense Finance Deals – we can arrange Used Car Finance to assist with the purchase of your new car. • Great Deals on Part Exchange – trade in your old car to help finance your new one, we are happy to offer you a no obligation quote. • Quality Aftersales Care – we can arrange protection of your used car with our own 3 month used car warranty, which can be extended if required. • Regular Promotions – great value internet deals from a trustworthy local dealer. • Good Reputation – with many recommendations from previous customers we have built up a solid reputation for our used car sales and services. • Easily Accessible – we are open 7 days per week and conveniently located in Highfield Road, Blackpool, if you are travelling by public transport we can arrange local collection from Blackpool South Shore station if you give us prior notice." The above is from Churchbarn Autos website, Great customer service?? The way I have been spoken to when I have been trying to get from them what they promised is atrocious. Yes I have finally got the spare key after being told "you have had the car 3 months, you can manage without it the monday"( the original excuse being he didn't have the log book to order the key, how do you sell a car without a log book?) and "you got a parcel shelf out of it didn't you?". Shouldn't a car have a parcel shelf and 2 keys anyway? It seems they are eager to get your money and then the after sales care goes to pot. Good reputation?? Not if Brian speaks to all his customers like that. When I went to pick the key up, I got abuse from Brian ranting over he didn't have to get me a key etc. He sure knows how to get repeat business. The service from Mercedes garage was fantastic by contrast and kept me informed of everything.
  7. Thanks for you reply but I dont understand the log book issue, you had the log book because I have just received it (although it is a present winging its way back to DVLA because it was in the wrong name) and it states previous owner as Autosave, so you must have had it at the time of purchase?
  8. We bought a car from Autosave on 11th Sept, they wanted paying by cheque because there was a new "manager" taking over and didn't want the money going into the "old account". I was told at the time they would get me a parcel shelf which would take a week for the car we purchased.......we are still waiting for it despite several phonecalls to them. As far as I'm concerned, the money for the car went into the new account..presumably Churchbarn autos so they should honour what they said when the car was bought. I also wanted 2 keys with the car as most do and I have been told that when there is only 1 key it is a way of getting more money out of you. I refuse to pay anymore as they got full asking price for the car. I'm totally disappointed with the company and will not be considering them again for future cars.
  9. I have asked Swift to refund me the excessive charges they have added to my loan over the past few years..over £2000.....they offered me £18! I declined their very kind offer! I am going to complain to the financial ombudsman...any one else had any luck?
  10. Does anyone have an email contact for THE MORTGAGE BUSINESS? I have used the address on their letter to post to them but don't seem to be getting any replies! The address I have is PO Box 548 leeds LS1 1WU
  11. Hi,can anyone give me an email address for someone at rbs. I'm stuck in a spiral of bank charges. Posted a letter to my local bank two weeks ago but have heard nothing.
  12. thanks pam56, I am going to attempt to get some of the charges back, what letter do you send at first?
  13. Hi, I asked for a SAR from Swift, they sent me a copy of the agreement! Wrote to them again and finally got a history printout detailing things from them, like a notepad type computer printout. But they refuse to give me a breakdown of charges as they are "not personal data"!!
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