Thank you all for your responses. I emailed the CEO and have now had an apology and a promised refund

I ordered a case of drinks on eBay after a couple of days I received a notification that they had been delivered to my address. I immediately contacted the seller to let them know that I had not received the package, and they replied that it definitely had been delivered and as it was a tracked delivery I must be wrong. They went on to say I should raise it myself with the carrier if I wasn't happy. I pointed out that the carrier, Amazon Logistics, were employed by them and asked if they could follow it up but they refused. I then raised a case with eBay, who on turn agreed with the seller that it was up to me to sort it out with the carrier and closed the case. Where do I stand? They wouldn't even give me details of how to contact Amazon Logistics, or ask for proof of delivery.

I cannot believe that I have now received this email! Dear Customer, Your order is still with DPD, DPD did attempt delivery. DPD are advising that the delivery was signed and refused by SHARM. As this is not your signature, please visit the DPD Website or you can use the app directly, to action what is suitable for you, using your DPD Reference number: ...... . Should you wish to contact Ikea directly please call on 0203 645 0000. Kind Regards, IKEA. Stefania Customer Services Team 07 IKEA Customer Service This email is from IKEA Ltd (Company Number 01986283) a company registered in England and Wales whose registered office address is at 7th Floor, 100 Avebury Boulevard, Milton Keynes, MK9 1FH, United Kingdom. IKEA VAT Number: 527 7733 20. For IKEA use only. Please don't modify anything below this line.

I bought a sofa bed from Ikea which was delivered to my son's address in Plymouth. Unfortunately the mattress had a hole in it, and they didn't have a replacement mattress in stock, so we had to wait 6 weeks for one to be delivered. Come the day of the expected delivery I received a notification from DPD that they were delivering it to my Redruth address rather than my son's address in Plymouth. After an hour of trying I managed to get hold of a customer service agent on web chat and asked him to re-direct the delivery to Plymouth and ensure that no-one turned up in Redruth to collect the damaged mattress as it was in Plymouth. He promised me that everything would be sorted. This morning an irate delivery driver turned up at my address in Redruth to collect the mattress, and I have received notification that the mattress is back out for delivery to Redruth. I contacted Ikea again to ask what was going on and after another hour of explaining myself was told there was nothing they can do and I will just have to refuse delivery of the mattress (despite the fact that they managed to stop the delivery yesterday). The agent also refused to put me in touch with a manager and just gave me the standard customer care number to call so I could start all over again explaining what my problem is - their website is currently advising a wait of 45 minutes to be connected!

FOOTNOTE: Checked the bill online - no credit has been applied at all

My son was called by Vodafone and told that they would like to offer him a free gift as a valued customer, and said they would send him a new tablet. It was only when he received his next bill that he discovered he was now being charged £19.99pcm for a data plan for the tablet. We called them to complain and the lady apologised profusely and said she had removed the data plan from his account, and raised a credit for the amount already billed. My son duly returned the tablet in the envelope they provided. This was in Sept, he has been billed for the data plan every month since. On the original call we also arranged a new phone and plan, which we were told would cost £32pcm. "Great" my son said, "that's less than I'm paying now". The vodafone representative agreed it was a great deal and cheaper than the old plan that was £35. The first bill came through for the new plan with a monthly plan charge of £57, (plus the data plan). My son couldn't afford this, so they disconnected him. We contacted Vodafone again via web chat. They promised to listen to the original call to confirm he was offered the plan at £32pcm and get back to him. They also promised they had again cancelled the data plan as they could see that the tablet had been returned. The phone was reconnected whilst the matter was being investigated. A week later he was disconnected again, desite no-one getting back to him. Web chat 2 - all the above explained over again - same promises made by the Vodafone representative, apologies for being let down previously. Advised my a/c had been marked as a priority and someone would be in touch the next day to resolve everything and confirm compensation for the problems. Phone was reconnected, and we were advised it would be working by 3pm that day. Restarted the phone numerous times as instructed, still restricted. Web chat 3 - 9pm the same day - Operative confirmed that all restrictions had already been lifted and to try restarting it one more time - this time the phone did work. Web chat 4 - less than 24 hours later, phone was disconnected yet again for non-payment. Explained everything yet again, after over 2 hours of explaining that he was being over charged for the phone plan, and billed for a data plan he never agreed to, the operative said "I have great news for you, I will credit the data plan, but you must call back tomorrow to cancel the plan". No mention of the issues with the phone plan over charge. My son pointed out that he already had called in and cancelled the plan He couldn't call in anyway because his phone was still disconnected. He also explained that he suffered from anxiety and was unable to deal with the matter over the phone. They again insisted he must call in. He reiterated that the situation had caused him anxiety and panic attacks, and that he physically could not speak to anyone on the phone. The operative then said "you must: and cut him off. Today, I received a message on my mobile phone - not with vodafone - no idea how they obtained my details as my son never gave them my number - message was from a debt collection agency saying he must contact them urgentky about hid Vodafone account. GDPR breach???

All credit and kudos is owed to the CAG team

yes please, and thank you again

Response from Mark Hopwood, which we have gratefully accepted - "I'm proposing therefore to offer Beth a free journey from Plymouth to Reading tomorrow or Monday as she prefers to sample the train and as an apology for the disruption experienced today." Thank you CAG, couldn't have done this without you!

you guys are awesome, thank you

FGW quoted their T's&C's that stated they would not be liable for consequential losses, that's all I know at the moment. I have emailed a formal complaint to the Heads of FGW and Stagecoach as rebel11 suggested, just have to wait and see what they have to say for themselves I guess

I am happy to keep her for a few extra days, but she has to get back for college ASAP

Thank you

Due to FGW trains running half an hour late today our guest has been left stranded. She needed to get from Truro up to Plymouth to catch a Megabus onward to London Victoria and from there to Bracknell. However, the 14:42 train was late by half an hour, meaning she would arrive in Plymouth just as the Megabus was leaving Plymouth. Catching the later train and Megabus would have left her stranded in London overnight, so that option is not viable. We contacted Megabus to see if we could transfer her ticket for today to Monday but they have refused as we have given less than 24hrs notice, and told us that FGW should provide a refund for the entire journey. FGW have told us that all they will do is refund the ticket from Truro to Plymouth and are not responsible 'for consequential losses'. Surely as FGW have caused this problem they should do more to help? And I fil to see how Megabus would lose out financially by transferring the tickets from today to Monday? Meanwhile, our teenage guess is now stranded in Truro, and Passenger Focus have advised that it will take them 5 days to respond to our complaint. Does anyone have any advice please? tyvmia

I tried to sign up for NowTV, but after registering , despite filling out all the forms and ticking all the right boxes, I was told I had the wrong password over and over again and had to reset it every time I tried to do anything. Then I had to fill in all the forms and reset my security password yet again, only to be told when I clicked ‘watch now’ on a movie that I had to subscribe to watch and was taken back to the subscription form/payment details screen for a 5th time!!! I tried firefox and chrome, same story every time. Just 2 days later, despite the 30 day free trial promise and emailing Sky ‘customer service’ they have alreay taken the money from my account. Here's what my sign-up email said: Your first payment will be collected 30 days* from the Order Date shown below. You'll automatically get our introductory offer of £8.99 a month for 3 months. After that, it's £15 for each month of instant movies. Order Reference: 451M4647190 Order Date: 09-Mar-2013 Today's Payment: GBP 0.00