Glad to see you got some kind of resolution with this bunch, I cant say that echo's my experience with them. I have rented through Alba for a couple of years, had enough of being messed around and have just gone elsewhere. What I will say for them is that though they are very good at community publicity stunts, they are horrendous as agents for tenants. They have allowed repairs to go undone for weeks at a time, have blatantly misled me and were a nightmare when it came to trying to get any deposit back. I could not recommend them to anyone, however would say, if you must deal with them, keep copies of everything, notes of anyone you spoke too and what they said (because from my personal experience they will each say different things, and worst case deny saying it when tackled about it) and be prepared to walk away with a much reduced deposit after months of wrangling, no matter how clean you leave the place.