Looking through all the complaints on Trustpilot I'm not shocked to find I'm far from the only one.

The company In question is i Supply. I have now started a complaint to the ombudsman regarding the terrible way they run their business. They send out their own meter readers, then refuse to accept the meter reading. I have written, phoned, and emailed. I have, as per their request, attached photo evidence of the meter reading, but again and again they class this as 'unverified' or just don't bother with a response. I am aware they must be reading my complaints as every time I contact them through emails I give an up to date reading. They then update their records, but STILL class the reading as unverified! Thus meaning they don't have to give me a statement, So although I was in excess off £100 in credit Sept 17, I simply just don't know where I stand now. It's really really frustrating. BTW the electricity account I have with them runs smoothly, for the moment.

I was wondering if I can charge a energy supplier 'administration charges' for their continual abysmal customer service? I am aware that someone took TalkTalk to court for something similar, Marc Gander from CAG gave some advice on that one. But can I actually charge by the full hour for having to continually phone, email write to this company?.

Oh Dear, Your son now has a 'criminal record'. Myself and a lot of other people have made several posts on this forum regarding this particular issue. I have quoted to my son in the past "NEVER plead guilty to an offense you haven't committed REGARDLESS of the outcome. You could have had the court date changed to a more convenient time an battled it out. More often than not, the DVLA will back down!

my defence was more or less what I have stated I just made bullet points regarding what has taken place upto the court date, Interpretation act, human rights act etc.. If you look at ALL the cases past and present on here you will find an abundance of information. eg: 1. The Road Vehicles (Registration and Licensing) Regulations 2002 “Change of keeper: registration document issued in Great Britain on or after 24th March 1997 and the new keeper not a vehicle trader 22. (2) The registered keeper of the vehicle - (a) if the registration document issued in respect of the vehicle is in his possession, shall deliver to the new keeper that part of the document marked as the part which is to be given to the new keeper; and (b) shall forthwith deliver the remainder of the registration document to the Secretary of State, duly completed to include the following - (i) the name and address of the new keeper; (ii) the date on which the vehicle was sold or transferred to the new keeper; (iii) a declaration signed by the registered keeper that the details given in accordance with paragraph (i) are correct to the best of his knowledge and that the details given in accordance with paragraph (ii) are correct; and (iv) a declaration signed by the new keeper that the details given in accordance with paragraphs (i) and (ii) are correct.” Interpretation Act 1978 2. Section 7 of the Interpretation Act 1978 Where an Act authorises or requires any document to be served by post (whether the expression “serve” or the expression “give” or “send” or any other expression is used) then, unless the contrary intention appears, the service is deemed to be effected by properly addressing, pre-paying and posting a letter containing the document and, unless the contrary is proved, to have been effected at the time at which the letter would be delivered in the ordinary course of post. As I previously stated I used 1st class post to “deliver” the V5 document which complies with both regulations above. It is impossible for you to say or prove otherwise. If your procedure stated any different for example it needed to be registered post I would have complied as requested. I will not be held liable for a fine due to your negligence. I have done everything asked of me and I can assure you I will be claiming expenses occurred from loss of earnings, travel costs etc if this goes any further. DVLA states that I have no defence because I did not receive confirmation from them. I understand that the DVLA uses the acknowledgement letters as a smokescreen for cases like this. But tell me is the DVLA required by law to issue an acknowledgement letter? Is it a requirement to chase such a letter, is it covered by statute, and if so where? It is not a legal requirement. The DVLA cannot hide or disregard the areas of law that don’t suit them. You have already had your fingers burnt on several issues, and I will be taking this to Watchdog if this goes any further. I have enclosed my not guilty plea, I simply will not pay penalties for an offence I didn’t commit. As stated in Human Rights Act 1998, Schedule 1, Article 6, section 2 “Everyone charged with a criminal offence shall be presumed innocent until proved guilty according to law. " I posted the V5 document and if this matter does indeed go to court it should be down to the DVLA to prove that I did not. I understand mistakes can be made with companies and except that, but this is disgusting and I would hope a massive company such as the DVLA apologises for treating people unfairly. I await your correspondence on this matter and a quick response will be grateful. This is the kind of defence you need to follow but there is a shed load more on here and other sites.. TBH.... I thought when I made the bullet points I was going to sound bananas in front of a judge, but I was still prepared to go ahead and do it, JUST MAKE SURE you get your points across to the judge.. HOPEFULLY it can be dropped B4 you go.

Hi Just read your case and I'm REALLY surprised by the outcome so far.... Firstly let me explain, I or rather my son went to court at their REQUEST...not summoned. From the onset of the letter I set out to find as much as possible and this site provided all my requirements. We sold a car (beyond economical engine repair) we sent off the v5, we got a letter claiming someone was trying to register the car and if this was ok NO NEED TO RESPOND..so we didn't. the next thing was Failure to notify fine £35.00...and then eventually a REQUEST to attend court. We went prepared,: Human Rights Act 1998, Schedule 1, Article 6, section 2 “Everyone charged with a criminal offense shall be presumed innocent until proved guilty according to law. " Interpretation act 1978: Delivered in due course unless proven otherwise. and then I researched how many letters are lost annually by the DVLA and the Royal Mail. When we arrived at court, my son, my wife, and myself... the DVLA representative looked a little intimidated...but proceeded to ask about the circumstances, AS we explained about the letter of acquisition by the new owner and pointed out it said 'you need not reply' She asked to see the garage name who bought the car..... she then looked at our written defense (whilst writing down the garage name) and promptly dropped the case !!!! Don't get me wrong she was a pleasant woman and I felt nothing towards her as she's only doing her job. But as i told my son " NEVER EVER PLEAD GUILTY, IF YOUR NOT GUILTY"...regardless of ANY offers made...and regardless of the outcome.... Our case was last month and I hope your outcome works out like ours, but you MUST be prepared.. But do remember this is classed as a criminal offence, and may cause problems (doubtful) in the future.

Ok I now this topic is a little out of date but I can relate to whats going on. I cancelled my insurance in March 2011 3 months into the policy, My car had seen better days and became unroadworthy (Brakes) faced with the cost of repair it was obvious that it wasn't worth it and so I scrapped the car. I have another vehicle which at the time was SORNED, and so I set about transfering the policy......This is where the saga starts. My original cost of insurance with Budget was approx £800, when they re-quoted me, for a less risk car, they asked for £1600:shock:....As you can imagine my SHOCK at this quote I politely declined, and thats when I was informed there is a £365 cancelation charge!!! I then went online...as we all do...and used a comparison web site, guess what...yup Budget quoted me £450....BUT they will not honour this as it's for "New Customers":-x I am at present writing a complaint as suggested, and then will go on to the F.O.S If you are considering BUDGET CAR INSURANCE read the T&C's....they are a CON!.....and then shop elsewhere!

"Thank you for your advice.The box had property papers and also a big amount of other valueables. Now I have recently discovered that. The properties have been sold. I am just amazed how could this be? Have an appt with the land registry ppl to sort it out. Can I clam compensation if this is linked to the box's disappearence". You made an appointment to see the Land registry people? well this just stunns me.......It's the police you need to see, and a good solicitor!