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vas.28

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  1. Hi dont think it had anything to do with the comet rep on this occasion, i refused the repair to laptop and got a phone call 30 mins later from directors team to say an exchange had been authorised. Probably just sick of me, but doesnt matter got sorted in the end.
  2. Hi i did indeed get a new computer after months of haggling and stating my case. I returned to comet store yesterday to find the laptop had been taken apart and soldered (as a precaitionary measure) it wasnt actually classed as a repair so i refused it until i had spoken to trading standards again. I got home to recieve a phone call saying if i returned to store i would get an exchange. I am so glad that comet finally came to their senses but the money it has cost me in phone calls, fuel and stress is unbelievable. The staff in the Carlisle store were very helpful and couldnt be faulted but staff on the other end of the phone, especially the higher up you go arent as helpful. But result in the end.
  3. Hi spoke to comet again today and threatened them with local press if laptop doesnt appear in store tomorrow and lo and behold will be in store tomorrow. Fixed? well we will see. My question is who can advise me further regarding this fault which i believe isnt fixed properly, soliciter or trading standards?
  4. Hi thanks for replying, i have already put this in writing and sent it recorded delivery as advised by consumer direct and gave 14 days for response,that was on 4 April, Comet said send it back to them and if a manufacturing fault was found they would exchange the laptop. It has since been back 4 or 5 times as they couldnt find a fault, when i told them i had videod the fault the last time it came back they now say its the charger when on the previous job comet specifically say there is no fault with the charger. They have definately caused inconvenience 4+ weeks this time and 1-2 weeks every other time, its a joke they just dont listen. I feel i have no other option vik.x
  5. Hi thanks for your reply but think its way beyond that now, spoke to Comet again this morning and laptop has been away 4+ weeks and they keep saying its in transit but dont know where it is, think its time for court action. Comet have replaced the charger which after 4 attempts they couldnt find the fault when in the previous job sheet they said there was no fault with the charger, i am finding they have lied to me on most occasions just to fob me off. Whether its fixed or not i am disgusted in the way they treat customers. Court action or national papers i think
  6. I am looking for a bit of advice. I bought an acer laptop from Comet in Sept 2009 and after approximately 6 - 8 months i was getting barcodes on the screen and the battery wasnt lasting more than an hour, spoke to several people from Comet and took it back to store for them to send back to Acer, was never sent back but checked in store, laptop was only reset to factory settings and was told battery was fine. In Feb 2011 the battery was completely dead and laptop was cutting out using the charger, after several emails and phone calls i was to send it back and if a manufacturing fault was found i was to recieve an exchanged laptop. To cut a long story short the battery was found to be faulty and a refurbed one issued, the laptop has been back to their service centre 4 or 5 times and told no fault could be found. I think the fault is the socket on the laptop where the charger goes in to. I went to consumer direct and trading standards and now Comet say the charger is faulty and have replaced that, i know its not the charger as i tested it on another Acer laptop to check before i sent it away. Also today the laptop has been gone 4+ weeks and Comet told trading standards they have replaced the charger and tightened the socket into laptop JUST IN CASE IT WAS LOOSE AND CAUSING PROBLEMS. Am basically banging my head against a brick wall, this has been going on since Feb and this time 4 weeks and i still dont have the laptop back. Can anyone offer me any advice on what to do next.
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