frog_soton
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Hello... Here is what the letter says now: ---------------------------------------------------------------------- We have discussed your correspindence with travelodge and as you were the booker of both the rooms you are liable for both claims. Travelodge have confirmed that when the rooms were cleaned there was a strong smell of cigarette smoke in both rooms. In addition to this there was a plastic bag placed over the smoke detector in one of the rooms. By your own admission your partner was smoking during the course of the night. The fact that your partner went outside to smoke is not proof that they did not smoke in the room at any stage during your stay. If this was true then room would not have smelt so strongly of smoke upon your departure. Our clients staff will provide a witness statement confirming this if the matter progresses to court. They will also sign a statement of truth stating that the contents of their statements are accurate and true. Our clients staff have no reason to falisify such claims. Travelodge's terms and conditions are clearly set out on line when you make a booking. These terms state at clause 5.5.4 "you must not smoke in any of our hotels or interfere with our fire detection system. If you do so, we will terminate your booking without refund and require you to leave the otel immediately. You authorise us to charge you any costs we incur if you smoke or cause famage in our hotel incuding costs for specialist cleaning (to make the room fit for sale as a non smoking environment and the cost of the room for any time period it is unusable..." to succeed in a claim travelodge have to show that on the balance of probabillities you were smoking in the room, and based on the evidence provided by their staff they will be able to succeed in this. We would like to help you resolve this claim as early as possible; payment can be made via our website (ukcrs.com/pay.php) at any time alternatively call 08712883823. ---------------------------------------------------------------------- Anyone help? i didnt smoke in my room!
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Hello everyone I wrote back to CRS to explain that i dont smoke, my wife smokes, but smoked outside the front door of hotel. I also said that i absolutly hate the smell of smoke, wife doesnt smoke in our house and wouldnt even think of smoking in hotel room. I also said that i have no idea what went on in the other room i booked for a friend as i didnt stay in there, but friend said he didnt smoke. I have received a letter back from CRS saying that have been in contact with travelodge who have said there was definatly smoking as the rooms smelt of smoke. I am liable for both rooms as i booked them, even though only slept in one! They said they are going to gain witness statements etc from staff to say there was a smell of smoke after we left. Any idea what would happen in court? there was definatly no smoking in my room! thanks for your help!
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The 0871 number is whats put me off phoning CRS to complain about it, I have phoned the hotel direct and they have said i need to deal with their civil recovery agent. I have searched google for smoking fine travelodge and smoking charge travelodge and found quite a few other people that have had the same problem after staying at a travelodge hotel, so i definately wont be booking another travelodge again in a hurry! Looks like i will have to phone their 0871 number on monday as was unable to find an alternative to 0871 288 3823 on saynoto0870. so, you think i should contact OFT and trading standards? thanks
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I am having the same problem at the moment............ Just recieved a letter from travelodge stating they want £150 within 10 days My problem is that I booked 3 rooms, 2 for friends and I have two £150 bills! One in my name and one in their name I am a non smoker, so wasnt smoking in my room. I have no idea what happend in my friends rooms as i didnt stay in there. anyone know what i can do for the £150 fine in my room?
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