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essexbrummie

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  1. Think I googled the email, that only got me around another £90 off. Think I paid £1200 in the end. They wouldn't budge because of the age of my car and said that one of my services was late?!. They just con u really by saying you can have 50% off labour but the total cost was only £200 less than my first quote as the 'prices went up'.
  2. The car is in the garage, they have taken it apart and said it has a cracked valve. They are still 'recommending' that the cylinder head is replaced. Is this right?one of my friends has said that only the valve should be replaced.
  3. They have said all they can do is increase my goodwill to 50% off labour because of the age of the car and because one of my services was 4 months late?!I sad even though this is a known fault that VW won't acknowledge? She said it is not a known fault.
  4. I sent the email and got a response the next day saying that it would be passed to the UK and that I should hear from them soon. They even said sorry for the problems I've been having- better customer service than the customer care line! I've had a phonecall from the executive office today asking what I want. I said that I want more of a contribution from VW so that they keep me as a customer. The woman asked if this is my first VW so I don't know if she thinks I'm in the Market to buy more??anyway she is going to 'look into it' and call me back. Fingers crossed
  5. I am getting more and more annoyed with VW customer care. I cannot send PMs as I have not made enough posts. If anybody can help please post on this thread. If you can't help but your car is having the same problem then please email me your details edited as I don't plan to let VW get away with this!!
  6. I'm having the same problems and getting nowhere with VW. Let me know how you get on
  7. VW customer services have been useless. They now want me to have my car diagnosed a third time. The service manager at my local VW has offered me 40% off labour so the total cost would be £1359. I was quoted £1400 (with no discount) in March. VW customer care said it's because the prices have gone up!!!!
  8. VW have said that they only give goodwill to cars under 5 years old
  9. Hi My plan was to email the salesman I got the car from but he doesn't wok for VW anymore. I have the number for VW customer care but have heard bad things about the . Plus I'm likely to bottle it on the phone, would rather email/send a letter but can't find any details!
  10. Hi all, I have made my own thread about this to try and get more responses. I can't PM anyone yet as I haver made enough posts. My Local VW garage have said that my car needs a new cylinder head (costing £1400) after I asked why it was misfiring. I have seen other posts on here where people have had the same problems with the same car. I have had some advice but am looking for others that have had this problem. I would like to know who you contacted to complain to who was more helpful etc Thanks Rachael
  11. Just to let everyone know this was all dropped last year. If anyone else is in a similar situation please PM me for advice
  12. Does anyone know if it is safe to drive the car with low compression?Thanks
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