We used a courier company called MyHermes to deliver 14 items which we had soldon ebay in November last year. The parcels included 4 items which, though not massively fragile were breakable - a ceramic basin, a vintage bakelite radio, some art deco wall lights and some ceramic door knobs. They were all wrapped well in several layers of bubblewrap and marked as “Fragile”. We were subsequently informed by the buyers that all four were not just broken but smashed almost beyond recognition. I find it difficult to believe that such damage was not done maliciously. As I began preparing claims for the broken items, I discovered that within the small print (which I doubt many people ever read), was a long list of items which were excluded from any claim for breakages. This included anything made of glass or ceramics. The small print also states that, no matter what the value of the item, MyHermes will only compensate you £25 unless you have bought special insurance. I do not think it unreasonable to expect a courier company to make every effort to transport all items with care and without mishap, though one has to accept that occasionally accidents do happen. For every item that was breakable to be broken is to my mind a demonstration of a company which has poor systems, is badly managed, and hires very poor operatives. A firm which should be avoided at all stakes. Incidentally there was one other item which was not delivered for more than 4 weeks! I have had a number of conversations with MyHermes customer services and eventually I was offered £30 for the radio and a “good will gesture” for the other three items of £25. My total remaining losses amounted to at least £175, not to mention the time, inconvenience, stress and anger generated dealing with unhappy buyers. You will note that the Ebay discussion board includes almost 500 postings about MyHermes, the vast majority of which are highly negative. There are 14 pages of complaints on moneysavingexpert.com and 70 bad reviews on Trust Pilot (score: 2.5/10). I do feel that if the firm seems incapable of fulfilling even the most basic of expectations should be made (if nothing else) to warn customers when they book that fragile items are very unlikely to arrive in one piece.