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stu007

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stu007 last won the day on December 25 2023

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  1. Hi I have to fully agree that if you only signed that Salford Council Tenancy Agreement some 20 yrs ago and no other Agreement since then your Salford Council Tenancy Agreement is still in force and can't be superceded by ForHousing quoting from there own Agreement. So ForHousing Housing Officer is wrong in what they have stated to you and need to be corrected as they can't enforce there own tenancy agreement clauses for there own tenancy agreement when you Tenancy Agreement was with Salford Council and signed at that time with no new Tenancy Agreement Signed. Just for info even if ForHousing insist that you sign a New Tenancy Agreement with them you are under no obligation to do so and they can't force you to do so either. So to clarify your Salford Council Tenancy Agreement although now with ForHousing that Salford Council Tenancy Agreement and all the clauses contained within it still stand and are enforceable by you on ForHousing not ForHousing quoting there own Tenancy Agreement Clauses which are not enforceable on you.
  2. T B Plastering & Decorating in Callington, Cornwall - Facebook link: T B Plastering and Decorating | Callington TINYURL.COM T B Plastering and Decorating, Callington, Cornwall. 147 likes · 1 talking about this. We offer a full range of plastering and rendering services. We also have a depth of experience in al When you do a Google Maps Search of the Address: 26 Inney Close, Callington, United Kingdom (note the Builder Van in the right corner): Google Maps WWW.GOOGLE.COM Find local businesses, view maps and get driving directions in Google Maps. Can't find any trace of them on Companies House so they may be Self Employed
  3. Hi I have just had a good read of that letter and it is actually nothing to do with the shortfall that you paid £1000. What it is to do with is the claim you are making via the HSS Scheme for the Post Office Compensation due to this shocking scandal which in you case was going back to 2005/2006 approx. So your HSS Scheme Claim although recent is to do with 2005/2006 and as you went Bankrupt in 2006 and were then Discharged as the Claim as stated is to do with 2005.2006 it is then classed by the Insolvency Service as part of the Estate when you went Bankrupt. I know its disgusting that a Government Body The Insolvency Service can do this due to the Horizon Scandal but they are also following the Bankruptcy Legislation that's why it got passed onto them when you made the HSS Scheme Claim. If the Horizon issue is what ultimately led to you having to go Bankrupt (as it probably has with many other) I would as suggested in that letter apply for an annulment. Importantly I would be showing/forward a copy of that letter to your MP for them to raise this issue further with whoever in Government is dealing with this Post Office/Horizon issue.
  4. Hi Just popping in to see how this is going bearing in mind my above last post#160 and hope your keeping well. Irrespective that you were away on a well deserved break A2 had to comply with that Ombudsman Decision and the only thing that should be outstanding and should have been resolved by is your Additional Costs which I hope they have sorted and also informed the Ombudsman as per their direction. There is also still outstanding they had to provide evidence to both you/Ombudsman of the data breach of that email to incorrect address that was supposedly returned as undelivered and whether they should report to their Data Protection Officer or the ICO. (Note this should have been provided before the Ombudsman Decision cut off date and if NOT they have Breached the Ombudsman Decision) so get reporting that A2 to the Ombudsman. (Note with the Data Protection issue above irrespective if they provide evidence you still need to take that further and we will help you with that and it wont be via the Housing Ombudsman) Have they inspected your property that the repairs are full and effective and provided you with a copy of the report as per Ombudsman Decision. If NOT then again report A2 to the Ombudsman. I hope you could see my point in post#160 why to take this up with SHP as well You look after yourself and please feel free to let others know about CAG
  5. Hi Paypal Working Capital is NOT Regulated by the FCA it states such on their website if you look at it on the very bottom of the page and I quote: Taken from this link: PayPal Working Capital WWW.PAYPAL.COM As they are not Regulated by the FCA I would hold off doing anything and wait for @dx100uk to comment on this for you.
  6. Hi I have to agree with @fkofilee if you go via their Administrators as Box are in Administration you will be last in the queue to get anything and that's if you get anything at all. I see no harm in going back to your bank and trying the chargeback again with the Administration information as Box obviously knew they were going into Administration that's why they didn't bother to chase or look into your missing goods.
  7. This scandal is shocking and still continues. Alan Bates has criticised speed of Post Office payouts days before offer: Alan Bates criticised speed of Post Office payouts days before offer WWW.BBC.CO.UK Post Office campaigner Alan Bates had told a minister the scheme needed a "boot up the backside". Due to this Scandal it is affecting those present sub post maters who can't get the staff they need as they are scared of due to this scandal: Horizon: Nefyn post office closes after failing to recruit staff WWW.BBC.CO.UK People are scared off by "horror stories" of wrongly-accused sub-postmasters, the post office says.
  8. Hi Do you have what has been mentioned in post#4 by @dx100uk You only do this next action if you are willing to proceed to court and have the above evidence: You will need to send them a Letter Before Action by @Grotesque in post#2 Make sure you post anything here first so we can check it before you send it and anything you do send you make sure and keep a copy and get free proof of posting from the post office.
  9. Hi Hope you had a good break as it is well deserved after all this. Thanks for the update and your kind comment but that's what CAG is here for to help people like yourself as otherwise A2 Dominion would have completely got away with what they did to you and the Ombudsman has seen through them as there decision damming. Also note my post#154 as due to the different failings in that decision it wouldn't surprise me if the Ombudsman passes that onto the Regulator but you will not be told about any of that. Also bear in mind this is still not finished with A2 Dominion/Ombudsman Decision as they have still to: 1. Agree your additional costs due to the decant to an unfurnished property and pay you that and inform Ombudsman. 2. Provided you with evidence that the data protection breach by them sending that email to an incorrect email address was in fact returned as undelivered and inform Ombudsman. Note with the above Data Protection Breach as BankFodder has pointed out this needs to get taken further 3. Inspect your property to ensure all repairs have been completed in full and are effective and give you/Ombudsman a copy of the report. So until A2 Dominion have completed the above they have not complied with the Ombudsman decision as they had until 31st January 2024. Yes you were away which was understandable as you needed a break but the ball is in your court NOT A2 Dominions so you make sure that you tell them how things are going to be done with time limits not them telling you and if they argue then just inform them of the Ombudsman's decision and you will report it to the Ombudsman as none compliance. Now as for SHP the reason I say you need to send that Ombudsman Decision to them as they are the one's due to your circumstances at the time got you into this property with A2 Dominion so they must have some sort of for example service level agreement in place with them and probably other Housing Association. 1. Think to yourself if you had known what A2 Dominion with it's service failures of Tenants at the time and had been made aware by SHP would you have accepted that property. 2. SHP need to be made aware of A2 Dominions Service Failures for people in your circumstances that went via them into there property so they can decide whether it is acceptable to continue using them with SHP. 3. SHP need to meet with yourself to get your views on everything that has happened to get this from your view point and what can be done to improve there service/discuss issues with different housing providers of issues like you have been through and it needs to be made fully clear by SHP/Housing Providers they use that any NEW TENANT must be informed they must have Contents Insurance and the reason why. May I also thank you for your kind donation to CAG as it will help CAG to keep helping others. You make sure and look after yourself and keep us updated on this
  10. Hi just popping in as it is the cut off day today for A2 to have given you payment of £1,950 plus your Additional Costs as stated in your Ombudsman Decision. Can you let us know if A2 have done the above and given them to end of play today 31st Jan 2024. I know you would have updated us if they have paid but I just have this feeling that A2 being A2 they ain't going to play ball please lets us know. Also I want to make sure that you are OK after all of this as I know it will have taken a massive toll on you especially how long this has been going on. Can you also let us know if you sent that Ombudsman Decision to SHP what SHP have to say for themselves on this or are they keeping quiet on this and hiding as they have a lot to answer for as well. Then if A2 Dominion have not paid on 1st Feb 2024 you report A2 Dominion to the Housing Ombudsman (make sure and send them the below) A2 Dominion Failure to Comply with Housing Ombudsman Decision - Complaint 202201960, A2 Dominion Housing Group Ltd 1. Breached The Housing Ombudsman's Own Decision (Complaint 202201960, A2 Dominion Housing Group Ltd) and their Board should be held accountable and Reported to the Regulator. 2. A2 Dominion continue to Breach their own Complaints Policy as they have failed to pay £1,950 nor my Additional Costs as per the Housing Ombudsman's Decision. 3. A2 Dominion continue to Breach it's Customer Care Policy due to failure to uphold the Housing Ombudsman's Decision. 4. A2 Dominion continue to Breach their own Service Standards due to failure to uphold the Housing Ombudsman's Decision. 5. A2 Dominion continue to Breach their Equality and Diversity Policy due to failure to uphold the Housing Ombudsman's Decision.
  11. Hi The Landlord won't send a SAR as that is what they are employing the services of the Letting Agent for so the Letting Agent should have complied with your SAR Request in FULL. If the Letting Agent has only partially complied with the SAR then you need to write and inform them they have on partially replied to your SAR Request and your reason and if they do not fully comply with your SAR Request you will make a Formal Complaint to the ICO about there failure to comply with a SAR. Yes you have it in writing that we were allowed to leave the tenancy without any monetary obligations to the Landlord or the Agent but that is for not have any rent, marketing of the property until new tenant in place etc. not for your actually moving out and then letting agent inspecting the property damages etc that need sorted out. Is it just the Carpet Cleaning only they picked up and nothing else? (bear in mind they should know you have moved out and handed them the keys back so how the hell are you going to get back into the property even if you hire someone to clean the carpets and get the invoice they want) I would ring around to see if you can get 3 different quotes of someone that could do they carpet cleaning and provide an invoice (bear in mind you would need to speak to the letting agent to get access to the property). The above way would be easier than letting the Letting Agent choose someone at an extortionate cost for them to them take that off your tenancy deposit before its returned to yourself or you could dispute it as the carpets were not cleaned on moving into the property but if you dispute this via the tenancy deposit scheme without proof this wasn't done on your moving into the property they would probably win and it would be deducted from your deposit and the rest returned to you. You did pay a Tenancy Deposit??? and if so was it protected in a Tenancy Deposit Scheme and you were as legally required given a copy of the Prescribed Terms of that specific Tenancy Deposit Scheme? I think what you need to bear in mind is yes you have had a very bad experience with this Landlord and Letting Agent but they could have made it a lot worse and not let you out of the Tenancy without serious financial costs but they let you out of the tenancy without those financial costs. IMO it's a small cost to get the carpets cleaned and get and invoice to prove it to give them to just get rid of them totally otherwise if you paid a Tenancy Deposit it's fighting it via the tenancy deposit scheme.
  12. Hi Very good point on the Heating and Hot water Costs. So you need to work out roughly how much extra electricity you have used and cost from when this all started right up to date and ongoing until that New Boiler is installed and then you add that to your Complaint as you want to be compensated for the extra heating costs due to Eden Housing Failure. 1. Due to the incompetence of Karbon Homes Engineers Failing to repair the boiler properly when this was reported last year to date. 2. Due to the incompetence of Karbon Homes Engineers further damaging the boiler causing a serious Carbon Monoxide leak resulting in Eden Homes have to approval a New Boiler which Karbon Homes nor Eden Homes are actually paying for as it is paid for by the Tenants Rents therefore Eden Homes should be recouping these cost from Karbon Homes. 3. This is a Serious Health & Safety issue the failing of Karbon Homes Engineers to not properly repair a Gas Boiler but ultimately leaving it in such a state with a serious leak of Carbon Monoxide which could have been potentially fatal a proper investigation into Karbon Homes Engineers needs to take place by Eden Housing. 4. The extra costs of having to use electricity for Heating and Hot Water from last year to date with Disabled Children in the property which Eden Home seems to have neglected to factor into all this by Breaching your own Complaints Procedure and the Equality Act in dealing with this.
  13. Hi That is disgraceful that engineer on Saturday left that boiler in a unsafe condition Ask Eden for that Engineers Gas Safety ID Card Number as you are reporting that he. left you boiler in a unsafe condition to the Gas Safety Register Has the boiler been put in a safe condition or switched off? The last thing you want is Carbon Monoxide leaking into your property and do you have a working Carbon Monoxide Detector in your Property?
  14. Hi As this is to do with Gas I would agree to let Karbon Home carry out the repair on the understanding that an independent inspection of the Gas Boiler is carried out but you put the ball in your Court. Amend the below to suit (note if Karbon Home show up and you ask and they fail to show you Gas Safety ID Card do as in the below) Eden Housing Further to your Email dated XX/XX/XXX at XXXX Hrs I agree to allow Karbon Homes to carry out this Repair and as I have previously stated I have lost all faith and trust in this contractor but will allow this and hope they are carrying there Gas Safety ID Card which I will be asking to see before I will allow them anywhere near this Gas Boiler. If the Karbon Homes Contractor fails to show me his Gas Safety ID Card then they will not be Gas Safety Registered and therefore I will not allow the Contractor to carry out any work to this Gas Boiler and will immediately notify yourself of the issue. If they do show there Gas Safety ID Card I will allow then to carry out the repair but this will only be on the understanding and I require clarification that you agree to an Independent inspection being carried out and that I am informed exactly which contractor you have chosen and that I must agree to that Contractor. If I do not agree with your chosen Contract for that Independent Inspection then you must give me an alternative Contractor and I require Clarification of this. With the Independent Inspection of the Boiler I require to be given a copy of the Report of that Inspection and Clarification that this will be done. As for you wishing to split my Complaint into two parts I DO NOT agree to this with a Stage 2 Complaint that you have previously failed to acknowledge until this further complaint and the only reason you responded was the threat of the letter of Deadlock and to date you are still in Breach of your own Complaints Procedure. If you choose to split my Complaint into two part that is your choice but I expect a full response to my complaint in one letter and within your Complaints Time Limits which are Breached already. I require Clarification if you are looking into the Compensation for having NO Heating and Hot Water for Months due to the complete failure of Karbon Home Contractor to fix this Boiler.
  15. Hi Bet she read the last part of the letter to reply that quick especially as it mentioned if no response about deadlock letter. She agreed she had taken to long to respond, actually she has breached Eden Housing own Complaints Procedure due to her Maladministration. So what do you do now well you write/email and add to your complaint the repair contractors failure to come out the reason given and the re arrangements you had to make to accommodate that repair appointment that now did not happen and that you now have absolutely NO faith nor Trust in this Contractor and as stated you require Eden Housings list of Nominated Contractors. Point to note anyone that comes out to deal with that Boiler or anything Gas wise within your Property as I assume it is Gas before you let them touch that Boiler or anything Gas wise you make sure and ask to see there Gas Safety Register ID Card and if they can't produce one then they don't touch that Boiler or anything Gas within your Property. What is the Gas Safe ID Card? How to spot a fake - Gas Safe Register WWW.GASSAFEREGISTER.CO.UK All Gas Safe registered engineers carry a Gas Safe ID card. Always ask to see the card of any engineer working on your appliances. Find out what’s on the card and what it means. My own Housing Association hated it when I done this and if no Gas Safety ID my response it to just go Bye you ain't getting in and make a Formal Complaint about the Contractor having no Gas Safety ID which is the reason I wouldn't let them in my property. They make sure not to make that mistake now and always have that Gas Safety ID with them as they know I will ask for it or they ain't getting into my property.
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