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syorks

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  1. That must have been very satisfying. It seems that while most of us would like to stop shoplifters etc., Sainsbury's are training management and staff to assume everyone is there to rob them. If they carry on with this attitude I am sure that they will drive honest people elsewhere. Although the manager I spoke to was very helpful and pleasant, things she said confirmed Sainsbury's views. It's worrying.
  2. Just in case you are still reading "twinkles123" I suddenly know exactly how you felt after your Sainsbury's incident. Today I had a very minor problem that was dealt with appallingly, and I agree that it leaves you with a very bitter taste. In my case I was accused of "scanning but not depositing" a coupon for 30 extra nectar points in a self service scanning machine. I must admit, that is a crime I have never previously heard of, but apparently is a massively growing [problem] among certain classes of people. The fact is, when you deposit the coupons, they often stick in the slot, so I have been shown to give them a push with the Nectar card. Today, a man came rushing over and shouted at me to "Now deposit the coupon". I asked what he meant and he said I had scanned the coupon, put it in my pocket, and fraudulently pushed a card into the slot. How ridiculous ! He refused to listen, open the machine, or fetch a manager and carried on abusing me. He claimed he was the manager, I went to Customer Services, asked there, and he stood grinning at me and told CS to tell me he was the most senior person there. I have been going in the shop for many years and am usually greeted by the staff, chat to them, and have no problem. I went outside (followed by a security guard) and sat down and rang the store, spoke to the real manager, who came down, apologised and made a small goodwill gesture. Seemed to be sorted at the time, but it preys on your mind. This guy obviously still thought I had cheated Sainsbury's out of 15p, and as the machine was never opened, I couldn't prove my innocence. He also pointed me out to the security guard, and was again giving his side of the story to the guard while the manager was talking to me. Now I am a marked man ! The obvious answer is never go in the store again, but I have around £300 of Sainsbury's gift cards and 29,000 Nectar Points to spend. Certainly not looking forward to visiting again !
  3. I would like to make people aware that there are Argos vouchers out there that will/have expired before the date printed on the back. These are the £10 cardboard vouchers often paid out for incentives etc. I had around 16 of these £10 vouchers that were dated to expire on January 2017, and when I urgently needed something from Argos I tried to pay with these, and one by one they were rejected. The lady serving me spent an hour trying to help, but couldn't. The manager didn't want to know, eventually I paid with the vouchers that were valid and some later dated ones, and after trying Argos to get help, I got nowhere. Later I got some of the vouchers replaced by the company who had paid for them, but every voucher had a different expiry date, some over a year before the printed date. Argos just ignore me every time I try to find out more information about this. I just wonder how many other people are affected by this.
  4. Thanks for all the feedback... don't worry I've sorted it myself.
  5. I believe Cookworks is Argos's own brand for kitchen electrical goods. I have used their kettles for years and am usually lucky if they last much longer than 12 months, but at the price, that is fair enough, they get a lot of use. I also have a Cookworks Deep Fat Fryer which cost £19.99, 22 months ago. So it is out of guarantee, no problem there, but it has hardly been used and has just broken in a dangerous way. The basket and handle are joined by a metal and plastic mechanism that relies on a very small piece of plastic to lock them together, and that piece of plastic has sheered straight across which could easily have resulted in the whole fryer being pulled over. So I have made several attempts to notify Argos and ask what I can do, as it seems stupid throwing the whole appliance away for the sake of a piece of plastic that would cost a fraction of a penny in the manufacturing process. With any other supplier/manufacturer I am sure I could either buy a spare part, new handle, or even the handle and basket combined. But Argos's responses have been very negative. a/ They don't supply any spare parts for Cookworks products. b/ If I take it back to a store and give it them back they will send it back to China. c/ If I think it is dangerous, I should pay for an Independent report (costing much more than the product) and then take the report and product to a shop and they will look into it. So the only practical solution is to throw it in the bin. I am disappointed in Argos for not taking this seriously. They aren't the company they used to be.... fortunately there are many others. Hopefully no one will get scalded by this product.
  6. syorks

    Non delivery

    Yes you are probably correct old_andrew. Argos have changed dramatically recently. Not too sure any other retailers are any better. What really annoyed me was then when I finally got through to Argos just before 8pm on the day of (non) delivery, the lady I spoke to "pretended" to go and check with the delivery company, and came back to confirm it was definitely going to arrive. The delivery company has given me written proof that the parcel was back at their depot by that time, and programmed for redelivery the next day. They have also told me that the driver recorded no problems that day, and presumably just didn't bother. I think the answer is probably to chose the earliest possible time for delivery, make no effort to be there, and then make arrangements direct with the delivery company. Anyway... time to try some other retailers.
  7. syorks

    Non delivery

    I've had many things delivered by Home Delivery Service on behalf of Argos without problem. However last week they let me down. I urgently needed a new laptop and ordered for a specific days delivery - the only day I could be home for quite a while. The e.mail confirmation was for Noon to 6pm delivery, but I waited in all day as somewhere else 7am to 8pm were mentioned. At 6.45pm I rang Argos, and asked if the item was not now coming as I needed to go out. I was told that there was zero chance of it not coming. The delivery drivers ALWAYS complete their deliveries, even if it is very late. So I cancelled my arrangements and waited in, finally giving in at 10pm. Next morning I rang Argos and got no sympathy at all. I explained the limited hours I could now be home, and was left with the feeling I wouldn't be getting the laptop unless by chance it did turn up when I was home. It was delivered the next day, but taken away again as no one was home, and finally they did just catch me the day after. I e.mailed Argos and asked that the problems I have had be escalated to management, and received a call when I was out. My wife asked the man to ring back at 6pm, but several days later he hasn't. Should I be entitled to compensation for my wasted day and frustration, or should I just take my business elsewhere in future ?
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