Hi all its been a while since I have been on this forum due to health reasons...anyway I am looking for some help please. it this thread I was a t the stage where barclaycard had offered me half of what was owed to me..... because I have not been well for last few months I know that the offer will now be fully withdrawn. What I would like to find out is am I able to start again with the claim to get my money back even though I have been through the process of sending them a letter before action and them making me an offer Cheers Debs

HI there Away back in March I parked my car at the shopping centre free car park at woolworths. When I came back 2 and half hours later I had a ticket from a company called BPM Group Services it said on ticket I was to pay £85. I was told ignore it by a memeber of my family that was with me so i did. A few months later I had forgotten about it and received a letter from a credit agency in Londonsaying that BPM had asked to get in contact with me and they now want £95.00. I am raging so sent a letter stating what I had read on here about Under the 1991 Act, they must also clearly identified as a Parking Attendant. ie. If they are not wearing a hat, or epaulettes then they cannot issue a ticket. I said that in the car park its just young boys hanging around on corner wearing bright yellow jackets giving out tickets where they liked also aske if they could prove I was in the car park. They have asked me to send away a copy of my tax disc which I refused to do. My question is can they legally persue me for the £95.00 Cheers Debs

I live in Scotland.....can you still claim your money online with sheriffs court like you can with the money claim, or do I have to go into the court and hand in the paper????...do you have a link to where it is I should be looking Cheers Debs

hi guys trying to find out about money claim i live in scotland and was on money claim website last night the details below said on the site you need England or Wales addy I stay in Scotland. Can someone please tell me how I go about making my claim now ?? Money Claim Online is suitable if: Your claim is for a fixed amount of money (no more than £99,999.99) Your claim is against no more than 2 defendants You have an address in England or Wales where documents can be delivered All defendants have an address in England or Wales where documents can be delivered You have an e-mail address Cheers Debs

hi guys next step for the laptop currys have not bothered to reply to my letter before action...so money claim here I come well I thought i was just reading over money claim webpage there and its says Money Claim Online is suitable if: Your claim is for a fixed amount of money (no more than £99,999.99) Your claim is against no more than 2 defendants You have an address in England or Wales where documents can be delivered All defendants have an address in England or Wales where documents can be delivered You have an e-mail address I stay in Scotland how does this work for me I dont have addy in England or Wales???? Cheers Debs

Hi NIk i seen that on bbc news yesterday, I was thinking of maybe phoning up Currys and stating this fact to them, that is does actual occur. They will probably just say that its a differnet company but ike you say they are all supplied from the far east countries. What you think a wee call to them to let them know I am still on there tail ??? Debs

I have sent them two letters first stating my complaint and asking for them for a refund or replacement gave them 14 days they waited till last day to contact me then is was by telephone call a quick 2 mins to say that all the could do was take the laptop back to work shop and get engineer to reasses it. I never sent it back because they have already examined it and did not think it would make any difference. Second letter was Letter before Action think this is where I might have went a bit wrong I gave them only 7 days to reply to Letter before Action because a was so peved with them from last letter waiting till 14 working days for them to contact me. They have not bothered to reply to the letter before Action. So do I sent them a letter stating all the times I have tried to contact them give them another chance to respond or start small claim ?????? also sent letter recorded delivery and they did receive the letter Cheers Debs

hi blacksheep1979 i did sent them a letter before action on the 24th july they never bothered to even respond to the letter. Do you think I should just start small claims or send another letter to them. I have read on here sending a few letters looks better for me in the long run if it comes to taking them to a small claims court ?? Debs

cheers you advice has been alot of help to myself with the situation with laptop your input into my next step would very valuded ta Debs

alritey to answer cindyLS question we originaly bought the laptop on HP at Christmas but on may of this year we sent cheque away for the outstanding balance on the laptop and typical the problem happened in june . I am hoping to send a letter tonight when I get home from work any help would be great. I dont know if another letter will help because they didnt bother responding to my last letter. or do u think small claims court is now the way to go Cheers Debs

hi guys update on laptop the final day for them getting in contact with me was y.day (wed) and you guessed it heard nothing no mail no phone calls. Thanks StoneLaughter for all the help with the letter before action thats the one I sent to them with my details inserted. So now I guess its the big move I have to make and take them to court :o bit nervous but determined to see this through. StoneLaughter if you have anymore information that can help me in my next stage it would be much appreciated. here goesssssssssssssssssssssssss fingers crossed Debs

anyone know where i go from here after barclaycard said they wont be offering me anymore money advice needed for next step cheers

update with barclaycard.....barclaycard offed me half of what i asked for they offeded me £156 back in 25 july a sent a letter away saying that I would accept the £156 in PARTIAL PAYMENT ..... got a letter back from them today saying that they ...note I am dissatisfied with the offer of the refund £156.00. However out position remains thats we believe it is fair when customers' break the terms of their agreement with us, we recover the costs. Therefore , I am not prepared to consider your request for any further refund. goes on to say about terms and conditions. then ....they appreciate that this may not be the outcome you expected, however I trust that the information I have provided has clarified Barclaycards position. What should I do now I dont even now if the offer of £156 is still there for me to take .......whats my next step guys Cheers Debs

Thanks StoneLaughter for the draft of letter, its great and its giving me hope again. I am going to post it rec'd first thing tommorow. I am raring to go and kick some ass again blacksheep1979 "Where in the UK are you debs? - I could asses the laptop for free and if find no accidental damage will happily bill currys for my time. I work as an IT contractor and they will be billed from a registered company, just depends wether they take my word for it - they'd probably say they prefer their own techies word" thanks for the offer but I am going to go with stonelaughter and send the letter cheers much mate. I do have a wee question for you thought that I had wrote in my letter to Currys I asked them to tell me how a engineer can define accidental damage to any other sort of damage ?????

thanks StoneLaughter for advice they said that if i took it to an independant engineer i would have to pay for it they are only willing to pay for it if the indp engineer says different from what there report says ...so if it came back the same then i would be left with the bill for engineer also