Jump to content

Fleurbelle

Registered Users

Change your profile picture
  • Posts

    42
  • Joined

  • Last visited

Reputation

1 Neutral
  1. Nearly £2000 for Gas from dec 2007 to Oct 2009 going by their figures is extortionate. My current yearly assumed consumption is £880. I genuinely don’t know how much the average gas bill was in 2007. For information I live in a normal three bed end terrace.
  2. Email and live chat From 1st May 2018 Hi, Please find attached a transcript of your online conversation with us. Regards, Information Commissioners Office [1:41 PM] has joined the room [1:41 PM] ico_martynb has joined the room [1:41 PM] ico_martynb has joined the room [1:41 PM] ico_martynb: Good afternoon How can I help? [1:42 PM] Hello. I contacted you with all relevant details on the 28th March, I received an auto reply and then nothing [1:43 PM] It’s in relation to npower completely ignoring all requests for sar [1:44 PM] ico_martynb: OK. Is it a complaint you have submitted? [1:45 PM] It was an email as requested by livechat complaining about npower [1:45 PM] The auto email from yourselves was the 28 March 2018 at 14.21 [1:46 PM] ico_martynb: OK I have found the case and have enough security information from the above details you have supplied. We have a back log at the moment and are dealing with everything as soon as we can. It is in one of our work queues and I can provide you with your reference number. .. [1:46 PM] ico_martynb: RFA******** [1:47 PM] I really need SAR from npower [1:47 PM] Oh thank you, that’s very kind [1:47 PM] So you haven’t forgotten me [1:48 PM] ico_martynb: We c ertainly haven't. I can make a request to the relevant team for it to be looked at as priority if you like? [1:49 PM] Not at all. I’m just grateful you will look at it. I was worried it had been filed and forgotten but if it’s in a queue, then I’m sure you will get to it. Thank you very much. [1:49 PM] ico_martynb: Not a problem [1:50 PM] ico_martynb: Thank you for using our live chat service. Have a good day. [1:50 PM] ico_martynb has joined the room [1:50 PM] And you. Thank you again. [1:50 PM] ico_martynb has left the room [1:50 PM]
  3. I logged the complaint in March. I contacted them again a while ago, will check dates, they said they have a backlog. They gave me the reference and said they will get to me when they can.
  4. Yes that is correct. They have been the only supplier to this property. It’s impossible I was with anyone else since I lived here
  5. Look I’m really sorry BankFodder but I have been trying for years to sort this. In between a multitude of other stuff which I obviously don’t want to explain here. I have tried my best. I am learning as I go but sometimes I only have one hand to use and that makes things a tad complicated. It’s all well and good saying buy a scanner but I’m actually to daft to work out how to connect the blimmin thing. I really am turn it off and on again and hope for the best. If help is only available to those with a minimum amount of equipment then a fair few people won’t get help. I am unbelievably grateful to everyone who has offered advice and I have actually took note and followed suit. Where I have not copied letters I’ve wrote, I have followed up with an email. I have kept replies etc to try and establish a line of proof. Currently all I know according to npower is that I am wrong and they are right. I will copy the latest letters out here for everyone and if anyone wants copies sending to them, I will. Letter reply to latest SAR. Dated 31.05.2018 Dear ******* YOUR RIGHT TO ACCESS Thank you for your letter dated 22nd May 2018 which advises us you wish to invoke your right to access personal data that is held on you npower account. Firstly I would like to apologise for your previous requests for information not being auctioned. We have reviewed your account and it appears we have no previous SAR raised which would initiate this process. In order to action your request we have raised a unique reference number (URN) ********** The URN will generate forms which we require you to fill in with specific details of your request and return with two forms of identification. Once received we will action your request with the information you have requested sent to you by recorded delivery and a signature will be required upon delivery. All details will come with the forms and accompanied letter. I enclose the cheque you have included with your letter for £10 as this is no longer required in line with GDPR. ********************************************************************************************************************************* In response to my letter to the ceo. Dear ***** Thank you for your letter dated 22nd May 2018 addressed to ceo *** As a member of the executive liaison team I have been assigned as your dedicated case handler. Therefore the matter will remain my responsibility until it is resolved. I would like to take this opportunity to apologise for the previous level of service which you have received. This is in particular reference to the multiple contact which you have made. I am also sorry to hear that the questions which you have asked remain unanswered. I would have liked to speak with you this morning however we do not hold your current contact telephone number, as such I am writing to you instead. Having reviewed the information which we hold in both our current billing system and our archives, I can confirm that your account was opened on the 27 December 2007 using an estimated start reading 8170 The gas meter was then exchanged to a prepayment type on 4th October 2009 and the meter company concerned confirmed that the final read on the meter which they took out was 0140. I note that you have asked for clarification of the actual billing period that the final quarterly bill covered. While I am sorry that I am unable to confirm this, as the statute of limitations states that we should only retain such information for a maximum of 7 years, the overall balance was calculated to be £1983.21 debit at the point the meter was exchanged. This was based on the cost of fuel used during the time that the account has been open compared to the amount of payments which we had received over the same time period. It also took into consideration that the invoices produced prior to this date had been based on estimated readings because of the condition of the meter, as you have outlined. In terms of how much has already been paid back I can see that a statement was last produced for you on 26 December 2017 using a reading of 12536 which was obtained on 18 December 2017 and showing a remaining balance of £697.13 Should you wish me to I can also produce an up to date invoice for you upon production of your current master read, which you can forward to me together with your telephone number using the details below. In the meantime I can also confirm that you will receive a letter from our specialised subject access request team within the next 10 working days. Please respond directly to the, while also providing the relevant proof of identity and they will gladly process your application within 40 calendar days of receipt. I hope that the information I have provided in my current letter has addressed the points you raised and you now consider this matter to be resolved. If this is the case there is no need for you to contact me further as your complaint will automatically close in 21 days on the 21 June 2018 on the assumption that you are happy all actions have been completed. *******
  6. I’m really sorry but I am an idiot with technology. I have an iPad and no clue how to do a pdf file. I can photograph the letters and send them to someone if that would work? The first cheque wasn’t returned or acknowledged. The second cheque has just today been returned and the letter references that. I don’t have a copy of my SAR request. I don’t have a printer. I hand write everything. I used a template letter to request SAR.
  7. I’m sorry I missed that, it wasn’t intentional. No my first cheque was not cashed. My second cheque has just been returned. First SAR normal post plus request via email. Every letter I have including this reply quotes the limitations act. If I have a valid claim then yes I will.
  8. I’ve had replies today from my letters to the ceo and a further SAR request. Is there a way to upload them onto here rather then write them all out? I will cover personal information. Thank you.
  9. On their returns page here https://www.irregularchoice.com/returns it states that they provide a returns service however the consumer is liable for the cost of replacing the return should it go missing or get damaged. I have always believed that if the trader provides the returns then it’s their responsibility? Whereas if the consumer is paying for returns it’s up to them to ensure it’s covered. These shoes are expensive and I’m a bit concerned at sending them back.
  10. These mean absolutely nothing to me but here’s what’s on the meter. Meter index. 13701. 221m3 Meter index 13701. 232m3 GD REMAINING £686.31 GD WEEK MIN £3.60 GD REC RATE 70% Ref B11005500 748127 Tariff cost 1-4 0.00 Tariff cost 5 3.453 Standing charge 0.2831 C.v 40.400 Billowing cycle 91 GAR 30%
  11. I was hoping to get the SAR. I genuinely do not believe I ever owed them what they claim. I want them to prove why they say I do, where they got the figure from etc… it really has gone on far to long. And it will keep going. I do keep everything in writing now. I’m learning as I go
  12. I am really stumbling my way through this so I wasn’t aware of any court claim I could submit. I thought I had to just sit tight and wait for Ico. No payment was sent as they send you a form according to their website with request for payment. I have followed it up multiple times. I have been ignored every time. In fact I’ve been ignored for years. Thank you.
×
×
  • Create New...