Hi there, i apologise if this is in the wrong section. Im needing some help on a matter that concerns a Truck sales and my son. Back in November of 2017, i took my 18 year old to look at a 7.5ton truck. After looking at the truck, we then went to see the sales man and explained that my son would be purchasing the vehicle on finance as he has a clean finance record. No problem sir, we can sort that out with our finance guy (Close Brothers) 3 weeks went past and hadnt heard a thing my son rings up and gets told that the finance chap would ring him. He did and explained to my son that it was all looking good. after speaking to him, my son rang the sales firm up and explained it looked like it was going through. the next day he received a phone call from the truck sales saying the finance company wanted £2800 deposit for the finance. My son said that he could not afford it, only had £1000 that was all, to which the owner of the truck sales said, thats fine ill sort the £1800 through the vat. How he can do that i dont know. my son paid over the phone the £1000 and was told that the paper work and vehicle would be ready on the Thursday before Christmas. i took the day off work as did my son, rang the truck sales up and they said that they had heard nothing off the finance company and that they had mot'd the truck costing over £750. After several phone calls i got through to the finance chap and he said my son had been accepted but refused after being accepted as he did not have a license to drive the vehicle. I explained that he was only financing the vehicle and i was going to be the registered owner and insurer. Point blank said NO not acceptable. I then got onto asking for the finance deposit back and he said it was not his problem and that he was looking for another solution. Yesterday i received a call form him saying that he found a broker that would do it but the deposit would be over £3000. I told him thanks for trying but we would leave it. I have today been in a big argument with the stubburn sales man asking for the £1000 finance deposit back he has told me no chance as they have now laid out nearly £1000 getting mot done on it. Gone up £250 from before christmas. I explained that his boss said it was a deposit towards the finance and not the truck but keep insisting they are not paying it back. I explained to him that if the finance had been agreed, and the £1000 deposit was on the truck, why was it still for sale on ebay and their website. Can someone help or guide me on this please PS: sorry for the long post

I hope someone can assist me on this one please, as i am stuck to what my rights are. Firstly my vehicle was taken to my garage that I have used for years ( Highland CVR) situated on Boughton Industrial Estate. It had a diagnostics scan and it pointed to the DPF on my exhaust system. After full examination of my exhaust system it was found that my old DPF had collapsed and blown into the back box. So I was advised to get a new one and it would get fitted whilst it was on the ramp. After a couple of hours Sutton Auto Factors Ollerton rang me to tell me new one had arrived. The new DPF was taken to my mechanic and it was fitted, with a nicely cleaned out back box. All codes was cleared before start up. After the vehicle was started I was told it needed to go for a casual run. So I asked my wife if she fancied a drive out to Newark. After taking a steady drive and back to Newark, we got back into Ollerton and the engine management light came on again with total loss of power. With trying to limp to the garage the car stalled and would not start. After 10 mins the RAC was called, and on their investigation error code P2279 came up Air Intake Leak. After being recovered to my mechanic, he looked at the error code and said we should take it to Vauxhall Worksop as it could be a number of things. The Vehicle was taken to Walkers Vauxhall at Worksop and after £255.66 of investigation they pointed out that it was the DPF that had been fitted. I then spoke to my mechanic and he recovered the vehicle back to his garage where the DPF was taken off. Once off the vehicle would start. Faulty DPF was diagnosed. So i rang Sutton Auto Factors Ollerton and explained and they said to return it to their shop. On returning it back to their shop, i was told if i needed an exchange unit i would have to pay for a second one and get compensated once the other unit was checked. I then told them that i would also like a claim back for money i had just spent out on Vauxhalls bill and my local garage bills. They said to me if i want to claim labour i could not have an exchange unit until it had been checked out to be faulty. So basically if i didnt claim labour costs i could have a new one. I said just get one and we will deal with this after. New one arrived, got fitted and 600 miles later everything is great with the car. Now they are saying that because i had the replacement unit, my right to claim has gone. Is this right ? Costs altogether for labour is £510 .56, where they are lucky i didnt put in for having to have 2 days away from work to sort it out. What rights do i have as a consumer. Please help

after days of phone calls, i was finally let to get the money out of my buisness account. This has been transfered to my new account. After speaking to those idiots at Triton, i have agreed to pay them each month, but only if i have it in black and white and that i can sign it. I dont trust their over the phone guarantee. So now the old buisness account is cleared out and they have no hold what so ever over my monthly income. But my argument to them was and still is, the direct debit was to be taken out every month on the 28th. The bank was doing this untill April. Then they was going for the payment on the 7th of each month. As all people in the taxi buisness knows, car upkeep and car repairs become expensive, and thinking they had allready taken the direct debit i wrote a cheque to pay for a new engine. But after 3 months i get all this hassle with," we have sent you letter after letter". I have told these people i have not recieved such letters and defaults but they insist they have sent them. I know i havent recieved them as anything that comes from the Natwest is put in a file. So now i require some guidance. I have since found out that the Natwest have broken their terms and agreement of The Buisness Account. Firstly i have paid them each year for a service that includes a local buisness manager to support me and my buisness. My first 2 managers was based in Manchester. 75 miles away. Is that local. NO Secondly 10 months now and my appointed new buisness manager has been on long term sick with no stand in. So where has The Natwests support been to me. I have paid all their charges for the account and for the odd accasion of being over drawn. Can i counter claim against them on this issue ?

The loan came about by the bank offering to make things cheaper and changing the overdraft into a loan. The account has been running well, monies paid in from County Council by BACS, taxi insurances coming out by DD and it was running fine. The bank said i was sent a default notice in June. I did not recieve such letter. 2 payments was missed by the fault of the bank not me.

The Buisness account was in joint names. That bit isnt the problem as Triton was told that the money in the personel accounts was child tax credits and they had to release it by law. So now both accounts are empty and now with the TSB. That was done 2day. A new Buisness account has also be opened in my wifes name. That was done 2day. The problem now is that Triton will not release monies to me to continue to run my buisness. As ive told them, no money = no buisness = not able to pay back. But these IDIOTS at TRITON dont see that. Are the Natwest enjoying the fact that they do not support small buisnesses as they promised the government after being bailed out millions?. What a way to kick up the economy

Hi everyone, im new to all this but i do have a major problem with the Natwest Bank over my Buisness Account. Last week Tues 20th July 2010 my wife went to the cash point to draw out her money from her personel account. Both her cards was taken by the cash point machine. So she then took a drive to the bank to find out what was going on. The bank told her that both our personel accounts was unoperative and also our buisness account. So after many phone calls to the Natwest i found out the problem. The bank hadnt taken out the buisness loan payments on the agreed dates. This putting all our accounts over to Triton. I have made several calls to the Natwest and have allways been thrown over to these clowns - TRITON They are saying that i should have recieved letters about the 2 non payments, and guess what now letters have ever came here. Now Triton are saying that the Natwest no longer want my account and also the 2 personel accounts. I rang Triton to sort this out. They are saying that they recieved my accounts on the 16th July 2010. Today is the 27th July 2010. And still no written letters stating to me what is going on. I have money in the buisness account that is paid to me by BACS from the Notts County Council. Triton will not release me any money to continue running my buisness. So again i ring the Natwest. Hello can i speak to my non existing Buisness Manager please. and there answer was " Sorry he has been on long term Sick. Can i have another Buisness Manager to help me please " NO " was there answer. So my question to them was " So i have a buisness account i have been paying for 7 years, what exactly have i paid them for". I have found a couple of things out so correct me if im wrong. Firstly - the monies paid into that account comes from my local County Council. This is government money they legaly cant have a hold over unless my account is under Police investigation or Fraud investigastion. Secondly- The RBS = Natwest was bailed out and told to support small buisnesses. This has not been done for me. I am at the moment looking into loss of earnings with these clowns as if i cant get money out of my account, i cant work. Cant work = no mortgage payments. bills etc etc Also a counter claim for od charges and account charges as they sold me a buisness account they agreed to and have not supported. As in NO BUISNESS MANAGER AVAILABLE thanks