Hi, I have been receiving annual statements from BG for a couple of years now. Although it shows my annual usage (previous year) and expected usage for the coming year, it does not show any readings they have based this on or the amount of credit put on my meter via my card. I have e-mailed them twice requesting this information and both times they say it is impossible to give me this information. I have now just discovered when going through the screens on my meter, that although there is zero debt showing on screen 27 there is £4 wkly debt recovery showing on screen 26. Does this mean this mean this is being collected? I have never been in debt to BG the meter was in the property when we moved in and just decided to keep, that was 11 yrs ago. I have e-mailed BG 3 days ago regarding both but all i have received is the standard "we have received your query and will get back to you" so much for their 24 hr response. I also read on the BG watchdog sticky something about checking the time on the meter, what problem would the time being wrong on the meter cause as mine is totally wrong? Thanx in advance for any responses x

Can I just ask what problem the time being wrong on the meter can cause, the time on my meter is well out. Thanx

Thanks for your info Emmzzi. I just find it unfair that I had authorised leave & I thought I had done enough to ensure cover for my store that I am now facing disiplinary. I discovered the reason I couldn't get through to confirm cover was because my line manager had given me the wrong number to contact colleague, this was mentioned to a company B colleague & it had also been updated with the correct number in my book when I returned from leave. When I secured cover for my last holiday, the line manager was asked by the colleague to pass a message to tell me she was on long term sick & couldn't cover. I never received the message until I phoned the colleague to confirm before I went on holiday. Thanks again for your replies much appreciated x

Thankyou for your replies As Company A is in parnership with company B, surely company B employees would be classed as my colleagues? Another couple of question please. 1) Should I have been notified & given a date to attend an investigation meeting? 2) Would I be correct in thinking that the decision to take the matter further should not have been made there & then? Thanks again

Hi all, The company I work for is a well known retailer, which is in partnership with another well known retailer. I am paid and employed by one but my job is in based store of the other, Hope that makes sense. I recently requested and took 2 weeks holiday which I had changed from my original holiday request, I had the request authorised by my line manager. Now the rules are that when we take holidays we need to arrange our own cover for our store. As I am the only employee in my store we need to get cover from other stores, which I did do. When I the colleague from the other store if she was available to cover me on the dates in question she told it shouldn't be a problem (she was helping at my store when I asked her). I tried to call her the week before leave but I couldn't get through and I assumed she was still covering. On my return from holiday I had a visit from HR telling me they were investigating me and took me into the office. the investigation was for going on holiday without having cover for my store. The girl I had asked told them she had told me she couldn't do it as she was on holiday herself, this is untrue as she at no point told me she couldn't do it. Anyway the outcome of the investigation was decided there and then & i was told it was being took to a disciplinary level. Now as for my representation to the meeting, I had chosen someone from the store I work in as I do not have regular contact with colleagues from other stores, so I assumed the staff from my store were classed as my colleagues. I have been notified by my line manager that the colleague I have chosen cannot represent me as they are not from the same company. Were do I stand with this please, any help you can give me would be much appreciated. x M x