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flexeh

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  1. right spoke to them, best they have done is get me in for a cpap this Thursday and will do another questionaire with me.
  2. Hi Bazza Thanks for the reply. Ive obviously tried phoning and speaking to people today in terms of GP and hospital but obviously no one around to speak as per. The issue is, if someone finally listens and can see the issue and error. If ive surrendered the license right away then im stuck still till its back. Im going through the motions for ADHD and Autism as well following a recent work place needs assessment and full holistic diagnosis from a psycologist, and they hihglighted how i struggle with understanding and may need reassurance, and this obviously feeds into my questionnaire. If I could have checked understanding and how it needed to be answers - i.e based on medication or not then this may have led to a different outcome. Just rang PALS and they are going to pass it over to someone on the respiratory team to contact me. I suppose the question I have is now, do they write to the DVLA and if so whats the timescale? Obviouslyu like you said I would rather surrender, but i need to know where i stand at the moment.
  3. Wonder what action if any he did, because the next day it says the car broke down. he doesn't say that he checked the oil or anything in the timeline. looks like hes just ignored it to be honest.
  4. Hi all, Posted this elsewhere as well on a driving form, so thought I would try here also, In November I had a sleep study, as part of this I had questionnaires asking about my tiredness etc etc. Fast forward to yesterday, I receive a letter saying I have confirmed Sleep Apnoea with Obstructive etc etc 37.5 breathing events in an hour anything 30+ is considered severe. In addition to that it uses the words "excessive sleepiness". My brother in law also had a recent diagnosis - Same condition, except he has 104 breathing events but they didn't include the excessive sleepiness. I have since found out another person I know, had 70 events, again they don't have the "excess sleepiness" in my case, it looks like I may have to surrender my license, but in his case he doesn't, on my understanding of the letters, I was trying to work out why. I now realise at the time of when I undertook the test, I was also on Sertraline, which was making me tired, on the questionnaire it asks about tiredness etc but doesn't factor in any other medications currently on. I did try and speak to the lady as I was filling it in just to highlight the medication. But the moment I spoke to her, she just said "Dont worry.. This doesnt go to the DVLA so just let us know how the past few weeks have been" Obviously I thought the questionaire then would just support whatever the finding was, rather than influencing it. My bro in law also has his 02 levels drop to 84% where as no mention of mine A couple of weeks after took the test, I came off my medication and wasnt drowsy or really tired like before, I also constantly stopped yawning, though like anyone else I could always do with more sleep, but I wasn't excessively like whats being suggested. A couple of weeks ago, I went back on the meds and instantly the tiredness and constantly yawning returned and hasnt stopped, but it hasnt impacted my driving. would say that this is a direct result of the medication, and if that's the concern why they come to that conclusion, Ill happily discuss with my dr to look at changing it. Obviously I still have the breathing events to show I have sleep apnoea, but I don't feel I have the excessive sleepiness. I feel this is medication related given and nothing to do with my sleep apnoea, As I noticed the difference coming off and going back on them etc.. I know i'm meant to report this to the DVLA straight away. But honestly, I don't think they have all the facts at the sleep clinic. I'm holding fire reporting, but being responsible and not driving in the meantime. I have an appointment on 20th March, but honestly I would hopefully like to resolve this a lot quicker . Do you think they would accept what I'm saying and take into consideration and I can get a second opinion before losing my license? I was thinking of contacting my doctor tomorrow and saying I feel that my diagnosis is incorrect and asking if they can provide a fit note? Thanks
  5. To be honest, they wanted full access to her medical records in the past. Obviously we were pushing back a bit and said only relevant to the incident. ill dig the old emails out later and put some bits tomorrow. its going to be hard now neartly 3 years down the line to quantify amounts. just knew it has taken her a while to get over it, in the cold her ankle/foot hurt
  6. Hi dx100uk thanks for the prompt response, Im unsure if we would have anything now, I think the initial complaint we sent in had information in but because this was OT and BH OT then it was extra, but obviously it wouldnt show on her record as being sick as she had agreed to it and then had to withdraw following the incident. Was a right fuster cluck though, the hospital initially said she had broken her foot and popped her in the boot a few days later when we got back from relatives she had an appointment with our local hospital a half hour drive away only for them to xray again and she hadnt broken her foot, but instead damaged her ligaments and required injections and physio. Guess who ended up being her uber for a few days
  7. Evening All, in 2021 we were on holiday in the UK at one of the main holiday companies. The last evening, some circumstances caused by the park meant my partner had to go out to use facilities at another caravan to feed the kids. Upon coming back, she stepped down from the steps (hand rail was on wrong side) down onto the slab base, to find that they had not been sufficiently installed and as a result fell injuring herself. Next morning was check out and upon leaving there was no real questioning from guest services or recoding the incident in the accident book. As a result missus ended up wearing a boot for a few days and had a prolonged course of physio on the injury. The park have admitted liability, advising that the fault was picked up prior to our stay but no action had been taken. I asked about their checks and I was told that its done by the cleaners and reported. I found that quite disappointing as they have to be in/out quickly given the demand put on them. I stated I think their process needs to be looked out in terms of safety checks. At the time they made an offer (£500) which seems reasonable, but you have to bear in mind, we had to pay another £400 to make a change a couple of weeks before, when the holiday had been booked almost the year before. It was disappointing they forced us to make another payment. the reason I am here is after opinions really. Missus had some OT and Bank Holiday working scheduled which she couldn't do whilst in the boot, then she had to take it easy on the injury for a while whilst it was still very tender. Do you think their offer is reasonable. As on the grand scheme of things, we are slightly more out of pocket, which obviously will be difficult to prove. We have 5 months left on the 3 years, - Reason we didn't raise anything sooner is we have had some difficulty since the injury with a difficult family bereavement and other commitments. Should we counter it? or go down the NWNF route? Obv we have done most the donkey work for them.
  8. Hi All, Just to advise, this has been resolved now. I did miscalculate initially by about £10 extra due to additional kwh which wasnt during the fixed term. I sent my proposal and they have confirmed everything and credited the account. Obviously I have only done it based on what I would be out of pocket. It includes the extra 10% in usage. If I had tried to then get additional due to time wasted etc I doubt it would have been so smooth. But as I just wanted to be in the position I would have been should my package have been issued correctly im happy with the resuly. £319 added to my account.
  9. Thanks both for your input. Like you said UB a better tariff is unlikely - looking at the state of the energy market at the moment I think they are long gone lol. if they don’t accept it and we hit a stalemate. Obviously the comments above suggest that the ombudsman is useless! And Court would be the better option. I’m assuming that I would need to go ombudsman first before any further action just to show I’ve tried to resolve it amicably. if it did go to court I’m assuming my case direction would be over being mis-sold and done via moneyclaim?. Then I suppose I can also factor in the time cost as well on all this; I’ve got phone calls and chat logs showing how much times been dedicated to this. I feel I’m being more than fair with my ask Thanks both
  10. So I’ve worked it as follows: my yearly consumption(units and standing charge) on my old tariff is £780.72 The same consumption + 10% (5 on each) on this new tariff is £1099.44 . difference £328.72 if I exclude the 10% £275.35 As I said above I’ve got comms which say I’m using 10% more so I’ve used that as this years benchmark.
  11. Just looking through the SAR again and another individual confirms they will be updating the unit and standing charge amount to what was offered. I havent sent that yet above, because ideally Im hoping its easily understandable. Problem with that figure is - I could end up using more than the projected 10% increase and still be out of pocket. I doubt BG will agree to the amount + anything over that amount at the end of the year, because it may come in less. Just using BG's correspondence I recieved where it said im using 10% more than this time last year.
  12. Hi @BankFodder Thanks for your reply - Hopefully my calculations are correct - Can you see if you understand it please? (attached) - Im guessing Unit Rates / Standing Charge already includes the necessary VAT? In terms of BG's response, if they then say no they cant and I have to go via the ombudsman. My understanding is they cant tell them to pay me the difference? They only make recommendations? Would this then jeopardise my contract, as its not a good time at the moment being on someone's standard tariffs! The online chat I had which shows what i agreed to is in the SAR pack as well, So I have the proof on what was agreed. I can share that if you think it would help paint the picture? Cheers Energy Comparison.xls
  13. Hi @BankFodder So, I asked them to review everything and they have came back offering £100 compensation, but they will not be able to honour the tariff. I have said that I wanted to calculate everything first, as I would expect the level of compensation to be at least that of how much I would additionally be paying. To be honest the guy understood and said If I come back with a figure after working it out he will see what he can do. I don't think I'm being cheeky asking to be made whole in effect and haven't made any demands for anything more. Just crunched the numbers tonight - will be sending it to them tomorrow to see what they say. I've also got my SAR back now so will be reviewing that tonight as well. Basically I've worked out its almost 300 difference so that 100 isn't going to touch the sides. That's not taking into consideration a 10% increase in the amount of energy I'm using based on recent comms from BG. Should I include that in my proposed figure? Thanks
  14. @BankFodderyour right i didn’t record any calls, even the one I had with the guy on the exec complaint who said that they wouldn’t be able to change me to the plan or manually adjust my price - due to potential regulator fines. the actual convo where I was offered the extension to my plan was on live chat. I have already submitted a SAR asking for all details including recordings and transcripts including the live chat. I'm expecting the guy to call back over the next day or 2 with a “offer” from BG on how they are likely to resolve. Would you suggest that I tell him to park that for now and see what the SAR returns?
  15. I've managed to get it escalated properly as the customer service individuals hadn't even raised complaints despite advising they would. Its gone up the chain to the exec level complaints now thanks to the privacy team at Centrica. I've had the whole what do you think is reasonable to rectify this, I've said to put me on what was agreed. Obviously the response was we cannot do that as it could lead them in hot water with regulators etc. then I said at the end of the fixed deal they should work out how much difference it is and adjust my account accordingly. They seem reluctant to wait that long and want to resolve it quicker, my only issue is if i agree say 30 and then I'm 60 down etc .. its working out what's fair and right to be honest. I have asked the guy to go and check everything including the calls, as he will see its not sorely the mis selling its everything else in between that's compounded to it. I've spent countless hours and being constantly told incorrect things. Will have to wait and see.
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