Hi Nicky Boy, My wife had Advanced Small Cell Lung Cancer (SCLC) which is not curable. The smallest quote for insurance was 1.2k per month (minimum) Her previous two Onco appointments were showing considerable improvements, so we were planning on visiting the USA later this year (Florida) with insurance hopefully at a better rate But the cancer came back with a vengeance I have travel insurance provided by my bank (since I used their credit card for some of the bookings) so I am trying to claim with them. My wife was automatically included in that insurance, so fingers crossed G

Update Got the paperwork request from IPS in the post - now just need to send back certified copies of everything All flight, hotel and holiday bookings have been cancelled and monies refunded --> excluding BA BA only refunded the taxes/fees but not the flight costs - purchased as non-refundable booking Even after sending them the death certificate they would not budge!! Will let you know how I manage with IPS - looks fairly straight forward G

Hi All, Got feedback from DWP - I need to contact the International Pension Service(IPS) International Pension Service on 0044 191 218 7777 (open 8am – 6pm GMT Monday – Friday). https://www.gov.uk/international-pension-centre Will let you know how it goes G

Update: Phoning HMRC is a waste of time and effort - keeps disconnecting and queues are at least 30 mins minimal Managed to get an adviser via the 'Chat' function and the adviser was very helpful and registered the details needed by HMRC (P1000 being sent out) I still need to contact the other departments (passport, benefits, etc.) so he gave me a link to 'Tell Us Once' and got an e-mail address from that - '[email protected]' I cannot use the online service since I do not have a UK reference number for the death So have sent details to them as well, so will wait to see what reply I get G

Hi All, So DWP got back to me and basically since she was under the state pension age (66) all records are with HMRC So I now need to contact them HMRC – 03002003500 Wish me luck G

Thanks HB I have sent them a message G

My wife would have been due the state pension within the next 4 years - if the age does not change again As a UK citizen I thought it was necessary to contact GOV.UK to ensure that her passport/ID/pension, etc could be correctly 'closed' She also held various accounts in the UK - these I have managed to contact and arrange for their closure

Hi Ethel, Yes I tried going through all the possible links to get to either HMRC or DWP - post is not something I trust internationally unless via secured messenger (pigeon ) Those web pages do end sending you in circles if the death is overseas AND non-resident for UK purposes I am sure it will get sorted soon, even if I have to visit the UK to do it G

Hi HB, I have sent the DWP a message via their 'contact us' webform - let's see if they respond I have the local Public Notary to attend next week, maybe they know how best to proceed regarding contacting other countries governmental departments (e.g. pension) Will keep thread updated as information may help others later as well G

Hi HB, Still working/living in the sunshine of Malta Been trying to contact DWP or HMRC for over a week now G

Thanks Andyorch, We did have a Gateway ID but it expired as indicated Trying the 'create new account' only works if you only have a UK address using option 2 Option 1 is not viable due to circumstances Gerson

Hi CAG, Hope someone can help me My wife sadly passed away recently and I have been trying to contact HMRC for the last week Online website just sends me in circles I cannot use 'Report Once' since we lived outside UK for many years Phone lines to HMRC are either busy or they cut-off (Sorry we are too busy, Goodbye --> and that was the bereavement one) So any suggestions gratefully received Note: No problems with bank/insurance companies or even Easyjet/Ryanair Gerson

Just tried to do a rebooking - what a nightmare...... I expected to pay only for the cost difference between the flights however.... You will also by charged the 'premium' for the seats and Priority/Cabin This means that you will not get the 'discounted' price available if you were to actually book them online They did point me to the 'Optional Fees' which only gives the cost estimates - nowhere can you find an actual 'this is what you paid and here is the new cost' - only a 'here is what you now need to pay' Chat stuck to the Ryanair script - no refund, no voucher, you MUST change or lose it all Seems that ancillary costs are inflated for 'forced' flight changes G

Hi All, Following on from https://www.consumeractiongroup.co.uk/topic/423601-fast-track-refund-ryanair-full-refund/ Refund for the fast track was only obtained via chargeback Booked new flights for travel in July 2021 to Malta which are now not possible due to the recent restrictions being put in place (child 12yr and AZ batch number hit) Went to see what options were available but could not access the booking Ryanair had blocked me until I repaid the chargeback :-( 30 mins later via Phone call to Chargeback Department they finally admitted that fast track was closed on the date and removed the 'block' Today I find that the only option I have is to rebook - but when do I know it will be possible to travel again???? I know the CMA is trying to make a case against BA and RYANAIR concerning this aspect (amongst others) but what do I do in the meantime?? I have only a further 3 days before I am 'locked in' Suggestions please..... G

Ryanair did not appeal - so ended as expected :-)