Thank you dx100uk for your reply. I will get onto that today and send it off to them, will keep you all updated as to how it goes.

Hello, I am looking for some advice concerning Brighthouse and the extra charges they put on top, I think it is called DLC/OSC. Over the years I have purchased several items from them, the last being fully paid up in 2009. Although I have home insurance I was charged these additional fees on top of the goods price. I contacted them a couple of weeks ago asking for all the information they hold for all the purchases I have made, they told me that all customer records are destroyed after 6 years so I wouldn't be able to have them, but they said they could supply me with statements providing proof of purchase and ownership, I said yes and am now waiting for them to arrive. Do you think I am entitled to make a claim and will it be hindered in anyway that they cannot provide me with full statements showing all the extra DLC/OSC fees I was charged. Many thanks for any help you can offer me.