Part of the problem is that - since JBW stopped collecting the £60 a month, I don't know how to pay them. If I knew their bank details I would set up a standing order and re-activate the payment that way. I doubt if they would actually send it back once they got their hands onit.. I still haven't had a reply about my complaint. Does anyone know how long these things usually take? Whatever it is, going by experience, I have found JBW to be among the worst companies I have ever dealt with as far as replying to anything is concerned. I have sent several (about 6? 8?) letters and emails requesting info both to their Darlington office and their London (Head office?). Most of these remain unanswered. For example - what is the 2nd liability order for? Why was the summons sent to the wrong address - thus ensuring I would not be able to attend the court hearing - even though they had my current address. Why did they cancel the £60 a month payments I had been making to them? I'm not sure if this headache is the result of spite on their part - or sheer incompetence. What happens if JBWs complaints people don't reply? Is there an Ombudsman I can refer the case to? And thirdly..... I got a letter from JBW asking me for 3 months bank statements so they can check my finances,m see what I can pay etc. This what they asked for when they first contacted me in February this year - and I had supplied them with everything they asked for, and that's when we agreed the £60 a month,m starting March 2019. It seems as though they are starting from square one again. But why? And why are they doing this when they sent that other letter threatening imprisonment??? I k now the answer is probably - Why don't you ask them? But such is my experience that is a waste of time.

An update: I sent all my details to their Complaints dept. One of the (number of) grievances I have with JBW is to do with the fact that - back in March we'd set up an agreement for me to pay £60 a month. the 21st June was the last payment they took. NB NB - I did NOT cancel it, nor did a payment bounce. I tried to find out why but nobody answered my emails & letters. I had already set up an S/O to pay Bromley council direct. By 19th July I had made total payments of nearly £760 - on a debt of £897. I was feeling pleased that this would all be over soon. On 7th August - I was stunned to find one of their bailiffs banging loudly on my door!!! When leaving he left a form which started "... due to your continual refusal to pay...." I was so angry I thought my head would burst. More happens but suffice to say due to this I made a comprehensive complaint. I had just returned from the post office and found I had a letter from JBW. They claim they are returning this case to (Bromley) with the recommendation that an application be made to the Magistrates Court for your committal to prison on the grounds of: "Wilful Refusal To Pay and/or Culpable Neglect" and "You have ignored numerous opportunities to clear your arrears by instalments .." On what planet does paying £760 towards a £897 debt constitute a "refusal to pay" ?? I'm just so LIVID about this. Does anyone know if this is a standard letter and, if so, how long does it take to wend it's way to court? How long have I got before I need to pack my bags for a prison stay??????????

Thank you, Will. Good to know they can't make off with my car. It's only worth £300 +/- anyway but it's necessary for me and I couldn't afford another one. The council tax subject to JBW's keen scrutiny is the 2018/2019 one due - basically because the council & bailiffs sent everything to the wrong address. However I have an agreement in place for the current 2019/2020 council tax. This won't go to court as long as I keep to the agreement (which is what I normally do anyway)

Thank you all for getting back. The bailiff still hasn't returned, but JBW have form for this. The matter has been rumbling on for months now and I've provided everything they've asked for eg proof of payments I have made to them (bank statements - no idea why they hadn't kept their own records of monies received....); proof of 'health matters' (I sent a letter from my GP 'to whom it may concern' plus a DWP letter confirming my DLA plus a copy of my Disabled Badge). Following these proofs what reply do you think I got from JBW? NOTHING... Until, a few days later I will get a terse text or letter from JBW, the gist of which is 'You owe us money, pay the full amount due or we will send a bailiff round' So, in absence of any other info from them, I would not be surprised to see this bailiff turn up on my doorstep any day soon. I'm really sick to death of it all (see my name). I've got their Customer Complaint Form in which I will be detailing the full story. I don't really hold up much hope, though, because they are not independent; it will probably be dealt with by the same employees who have been giving me such grief. I'd be interested in any other JBW experiences people have had.

Thanks for getting in touch. He didn't get back today - not yet anyway, it's just after 9pm. I'd like to go into more detail but I'm just not up to it at the moment. Will do so tomorrow

Urgent advice please I got phoned this morning from a JBW person saying he's been told to take my goods. There's a back story of course ; it's in connection with a council tax debt. Am I correct in thinking that I am not obliged to let him in? I had a visit on 7 Aug but kept my chain lock on and can do that again. I'm assuming they can't kick the door in - is that correct? But can they call the police out who, I assume, can gain entry? I'd appreciate it if someone could get back a.s.a.p because I think he may be round later

Sorry for late reply. No they've sent pictures of my car set against some windows, railings, wall - which could have been taken anywhere All I can re-iterate is that they could not have taken pictures of my car at the place they claim I was - because I've never been there. It's frustrating - how can you prove you weren't somewhere? Unfortunately i don't h ave anything to confirm where I actually was at that time as I was alone at home!

No I haven't yet. I got a letter (post not email) from HMCTS dated 21/3/18 saying the claimant wants to proceed and they will contact the court who will then contact me. I get a feeling from this HMCTS letter they really, really, really want people to mediate. I can see why as it keeps cases like this away from the courts. PCM have refused this. So I guess I just wait for a letter from the court?

I have now. Sorry I can't scan anything as scanner now packed up. But, the salient points from the solicitor's covering letter are: 1. Their clients are proceeding with the claim 2. The attached N180 is to be filed with the Court 3. ....."we intend to request a special direction that the case be dealt with on the papers and without the need for an oral hearing" 4. Apparently..."...this is because the matter (is) relatively straightforward ..(and) ...costs incurred in an oral hearing would be disproportionate" 5. ..."Our client has elected not to mediate (my emphasis) because this has rarely proved beneficial in these types of cases....Notwithstanding our client would be happy to listen to any genuine payment proposals" I would be glad of your comments on this. Firstly, does this mean a judge sitting alone would decide the case? ie neither party gets to represent their case in person? Secondly, I imagine I wouldn't gain or lose anything by not having mediation? My case rests solely on the one fact which is that I was not at a particular place they claim I was, so mediation wouldn't be relevant; am I right? Finally, their 'offer' to hear any genuine payment proposal (?). I don't have one because as far as I'm concerned no contravention occurred so I don't owe them anything. HOWEVER - if the worst comes to the worse and the judge believes them and not me, I couldn't possibly come up with the £420+ they're demanding.

As I mentioned above, they sent 5 or 6 photos of my car (which takes up most of the space) and, in the background, some neutral wall, window, railings and so on which could be anywhere! They have sent these photos in connection with a PCN claiming I had parked at some flats which, I am insisting I have NEVER been to. I am not querying the time or whether it was my vehicle or anything like that. I have told them that I have NEVER been to that block of flats. The photos they provided don't indicate any signage or anything else that specifically I.Ds this block. Of course it's difficult for me to prove I WASN'T there Oh I see. So that's what you meant when you said I don't really want them to reply. I posted my Defence (basically 'I was never there') on the MCOL site. MCOL confirm receipt of this on 21/03/18. Presumably I just have to sit and wait until (roughly) 18th April? They have up until then to "Defend my Defence" (?) I now have a letter from HM Courts & Tribunals (the Northampton place) explaining what will happen which only confirms what some people on here of said (they've got 28 days, from 21st March). If they don't get back by then, the claim will be stayed. I trawled through my MCOL Defence but nowhere does it confirm that this case has been stayed. too soon, possibly?

No. Since they confirmed receipt of my Defence on 21/3/18, I've heard nothing from the Court. Do you know what the next step is likely to be?

sorry not been back for a while, I've been unwell and listless ; having to deal with the sort of crap these parking shysters come up with doesn't help those of us already prone to depression - but thanks for those who've taken an interest so far. what I've done so far: completed the MCOL online; I've not heard anything from the court or solicitors or the parking gang. someone suggested I complete a : 31:14 so I had a look at one but I can't think what information to ask for in this case. as I wrote before, the photos PCM provided "shed no light on the matter"; unfortunately I can't scan over because - after giving a patchy service for a while has now packed up altogether; not sure when Ill be able to get another one. they have supplied about 6 similar photos - in them the car dominates about 80% of the photo and in the background are what appears to be some window, some railing, some wall and so on - all bland and non-descript - could have been taken anywhere . is the burden of proof on them to prove I'm parked at the Battle and Shipwright Court, or is it me who has to prove otherwise? - and how do you prove a negative? would appreciate any suggestions

.. Scan Battery and Shipw 120318 R.pdf

I got the impression from what you said previously that I had no need to ask for extra time (???) Will try and upload here what I have sent to the Court Sandra

I've just sent my Defence off to them online. Kept it short merely telling them I wasn't there etc. so now just waiting to see what comes back from them Sandra Sandra